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Scale AIScale AINew York, NY

Technical Program Manager

Owns program-level planning, demand forecasting, staffing validation, and opportunity ingest for priority accounts. Drives operational improvements through scalable tools, standardized processes, and cross-functional coordination in a high-growth ops environment.

151k – 189k/yr
On-siteTechnical Program Management

About the role

Key Responsibilities

Demand Forecasting

  • Ensure project-level customer demand is captured accurately, consistently and at the right level of granularity.
  • Own day-to-day monitoring and execution of Production Plan and Opportunity Forecast; act quickly on demand changes.
  • Partner with Supply Ops to review the Production Plan weekly (PP, TCD, historical productive hours) and drive forecasting accuracy and adjustments.
  • Surface forecast risks and coordinate tactical interventions through the Ops Planning leads.

Staffing & Resource Planning

  • Create/validate staffing requests and communicate staffing changes to Delivery teams, STOs and EMs.
  • Monitor account-level FTE budgets and employee spend; contribute to cost/benefit analysis of staffing vs. revenue.
  • Stress-test staffing scenarios to provide early warnings on headcount risks and to inform hiring / reallocation decisions.
  • Validate staffing tracking accuracy weekly; identify and correct discrepancies in project-level staffing data.

Opportunity Forecast & Ingest

  • Ensure all revenue-generating opportunities are correctly logged in Opportunity Ingest (Linear) and that scoping is consistent.
  • Act as the owner for opportunities as they move through the ingest workflow — expedite translation of demand signals into the forecast (Airtable / PP / OF).
  • Run weekly checks to confirm Opportunity Forecast accuracy, and coordinate tactical scoping fixes when needed.

Account Intelligence & Systems Enablement

  • Actively participate in core account meetings (ops, finance, GTM, delivery) as the Ops demand operational lead.
  • Design, build and maintain scalable planning tools and account-level reporting artifacts (ramp planning sheets, account dashboards, account playbooks).
  • Standardize and centralize information flow across customer ops pillars (demand forecasting, staffing, opportunity ingest).
  • Drive systems enablement, process documentation (SOPs), and handoffs that reduce manual work and increase reliability.

Skills

AirtableLinearGoogle SheetsForecastingAnalyticsStakeholder ManagementProcess DocumentationSOPsReporting DashboardsResource Planning
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