Technical Program Manager
Owns program-level planning, demand forecasting, staffing validation, and opportunity ingest for priority accounts. Drives operational improvements through scalable tools, standardized processes, and cross-functional coordination in a high-growth ops environment.
About the job
Key Responsibilities
Demand Forecasting
- Ensure project-level customer demand is captured accurately, consistently and at the right level of granularity.
- Own day-to-day monitoring and execution of Production Plan and Opportunity Forecast; act quickly on demand changes.
- Partner with Supply Ops to review the Production Plan weekly (PP, TCD, historical productive hours) and drive forecasting accuracy and adjustments.
- Surface forecast risks and coordinate tactical interventions through the Ops Planning leads.
Staffing & Resource Planning
- Create/validate staffing requests and communicate staffing changes to Delivery teams, STOs and EMs.
- Monitor account-level FTE budgets and employee spend; contribute to cost/benefit analysis of staffing vs. revenue.
- Stress-test staffing scenarios to provide early warnings on headcount risks and to inform hiring / reallocation decisions.
- Validate staffing tracking accuracy weekly; identify and correct discrepancies in project-level staffing data.
Opportunity Forecast & Ingest
- Ensure all revenue-generating opportunities are correctly logged in Opportunity Ingest (Linear) and that scoping is consistent.
- Act as the owner for opportunities as they move through the ingest workflow — expedite translation of demand signals into the forecast (Airtable / PP / OF).
- Run weekly checks to confirm Opportunity Forecast accuracy, and coordinate tactical scoping fixes when needed.
Account Intelligence & Systems Enablement
- Actively participate in core account meetings (ops, finance, GTM, delivery) as the Ops demand operational lead.
- Design, build and maintain scalable planning tools and account-level reporting artifacts (ramp planning sheets, account dashboards, account playbooks).
- Standardize and centralize information flow across customer ops pillars (demand forecasting, staffing, opportunity ingest).
- Drive systems enablement, process documentation (SOPs), and handoffs that reduce manual work and increase reliability.
Skills
Airtable, Linear, Google Sheets, Forecasting, Analytics, Stakeholder Management, Process Documentation, SOPs, Reporting Dashboards, Resource Planning
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