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EliseAIEliseAI

Senior Platform Operations Engineer

Leads cross-functional technical initiatives and builds scalable business operations and customer-facing systems. Requires Python, system design, production engineering experience, and strong stakeholder collaboration; platform, AWS, SaaS, and analytics experience are preferred.

About the job

Responsibilities

  • Lead cross-functional technical projects and own, optimize, and extend product and proprietary business operations systems.
  • Discover stakeholder and customer needs to improve automation, AI-enabled user experiences, analytics, and workflow scalability.
  • Own system adoption and business outcomes across Engineering, Product, Data, Customer Success, Sales, and Marketing.
  • Collaborate with customers on solutions supporting critical milestones in their journey.
  • Ship features and improvements in a production engineering environment with frequent deployments.
  • Balance speed and quality while iterating on production systems.
  • Evaluate, select, and tune technologies based on technical and business requirements.
  • Help attract top-tier technical talent.

Requirements

  • 3+ years of experience building and scaling technical solutions.
  • Proficiency in Python.
  • Strong understanding of system design and scalable architecture principles.
  • Experience working cross-functionally and translating technical concepts into actionable insights.
  • Strong ownership, urgency, pragmatism, and ability to work independently.
  • Willingness to work in person at the office 4–5 days per week.

Nice-to-haves

  • Platform architecture and analytics experience in a SaaS environment.
  • Experience with AWS cloud infrastructure.
  • Client-facing experience.
  • Understanding of SaaS metrics, strategies, and lifecycle management.

Compensation and Benefits

  • Salary range: $175,000–$225,000 annually.
  • Equity in the company.
  • Medical, dental, and vision premiums covered at 100%.
  • Fully paid parental leave.
  • Commuter benefits and 401(k) benefits.
  • Fitness and home services stipend.
  • Unlimited vacation and paid holidays.
  • Relocation packages.

Skills

Python, System Design, Scalable Architecture, Platform Architecture, AWS, Cloud Infrastructure, SaaS, Analytics, Production Systems, AI Automation

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