ChimeUnited StatesLead global workforce management for a 4,000+ agent customer operations organization, overseeing forecasting, capacity planning, scheduling, and optimization while managing a team and driving AI/automation initiatives.
Build operational infrastructure from scratch as the first Business Operations hire at a scaling fintech startup. Own cross-team coordination, workload visibility, operational cadence, staffing, and vendor logistics to enable sustainable growth without adding bureaucracy.
Own strategy and execution for onboarding, retaining, and growing GlossGenius's larger customer segment. Build CS operational models, analytics, AI workflows, and cross-functional alignment while tackling ambiguous business problems.
Manages end-to-end strategic sourcing and supply management for direct material commodities supporting manufacturing operations. Develops commodity strategies, leads RFx processes, negotiates contracts, and manages supplier relationships to ensure supply security and cost optimization.
Works directly with CEO on high-priority special projects including pricing, org design, partnerships, and marketing execution. Requires 5-8 years experience from consulting/banking with startup operator background, thriving in ambiguity with strong analytical and communication skills.
Leads expansion into new home services verticals like roofing and pest control by developing expertise, shaping product roadmaps, evolving onboarding/CS, owning GTM strategies, and building scalable playbooks. Requires 6+ years experience, high agency, analytical skills, and cross-functional fluency.