Solution Architect - Post Sales

What You'll Do

Customer Engagement & Solution Delivery

• Guide customers through their journey with IP Fabric, ensuring successful adoption and ongoing value realization.
• Understand the limitations of traditional network management approaches and the opportunities in leveraging network data to transform enterprises.
• Refine and validate use cases and outcomes created by the Pre-Sales team and establish post-sales acceptance criteria.
• Conduct training sessions and provide ongoing client support to maximize the effectiveness of implemented solutions.
• Identify and nurture customer champions to drive long-term engagement.
• Develop and draft clear and concise Statements of Work (SOWs) that outline project scope, deliverables, timelines, and resource requirements.
• Manage project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes.
• Occasionally travel for company meetings, industry events, and customer visits (once to three times a quarter).

Cross-Functional Coordination

• Collaborate with product management, product marketing, and engineering to provide field-facing feedback that influences the product roadmap.
• Work closely with IP Fabric’s support and sales teams to maximize customer satisfaction and engagement.

Technical Expertise

• Deploy and provide basic support for the IP Fabric platform in customer environments, including understanding deployment methods, platform limitations, and administrative access requirements.
• Assist sales and technology partners in integrating IP Fabric into broader solutions.
• Scope, design, and oversee the implementation of targeted solutions, extensions, or integrations that enhance the core product offering.

What You'll Need

• 2+ years of experience in post-sales engagements or professional services for enterprise B2B hardware or software solutions, ideally in the networking space (Network Observability, Network Monitoring, Network Security, Network Automation, etc.).
• A customer-first perspective with a consultative approach to solution delivery.
• A background in network engineering or architecture, with a strong understanding of networking technologies and protocols.
• Experience in professional services functions, including project scoping, SOW creation, and solution implementation.
• Familiarity with server virtualization technologies.
• Basic understanding of programming languages and APIs.
• Strong project management skills with the ability to manage multiple customer engagements simultaneously.

Ways To Stand Out From The Crowd

• Strong understanding of NetDevOps workflows including automation, infrastructure-as-code, python, git, Ansible, and similar tools.
• Ability to code in Python, sufficient to develop custom prototype solutions for customers.
• Proven wins as a technical post-sales engineer/architect.

Benefits & Perks

• 25 days of paid time off.
• ClassPass Wellness Program.
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
• Anniversary Rewards.
• Competitive Commission Structure.
• Health, Dental and Vision Insurance.
• Employer-matched 401(k) plan.