Senior Director, Integrations

Responsibilities

• Own the post-sales integration lifecycle from signed SOW validation through architecture, build, UAT, go-live, maintenance, and live support.
• Validate technical feasibility, sizing, requirements, risks, and gaps during the Sales-to-Delivery handoff.
• Define integration architecture, including data models, synchronization patterns, authentication, error handling, and reusable reference standards.
• Lead delivery of managed SIS integrations, including bidirectional syncs, flat-file exchanges, SFTP-delivered CSV and fixed-width files, application-source feeds, and bespoke integrations.
• Own integration quality, timelines, tooling, runbooks, monitoring, versioning, enhancements, and operational reliability.
• Lead the integration architects, integration engineers, and live support specialists; set the operating model, hire and develop the team, and establish repeatable processes.
• Own the chat-based Live Support experience, including staffing, quality, response standards, and feedback loops.
• Partner with Product and Engineering on native integrations, configurable capabilities, specifications, trade-offs, sequencing, LMS integrations, and customer-built integrations against the company API.
• Define and report KPIs such as time to integrate, on-time delivery against SOW, sync reliability and uptime, escalation and support volume, and resolution time.
• Serve as a senior escalation point for customer integration issues.

Requirements

• Deep, hands-on expertise with at least one major student information system, ideally Ellucian Banner or Colleague through the Ethos API.
• Experience integrating a CRM with an SIS; experience with Slate, Salesforce, or another enterprise or higher education CRM is relevant.
• 8+ years of experience in integration delivery or implementation in higher education or B2B SaaS.
• 3+ years leading technical teams of architects and/or engineers.
• Expertise in scoping and solutioning, including validating SOWs, sizing effort and risk, and shaping integration approaches.
• Technical fluency with REST and SOAP APIs, webhooks, scheduled and event-driven data-pipeline orchestration, and authentication patterns such as API keys, bearer or session tokens, and basic authentication.
• Familiarity with the Python and AWS ecosystem, including ECS, Secrets Manager, and S3, as well as MongoDB and Snowflake/dbt data layers.
• Ability to read payloads and pressure-test architectures without being the primary coder.
• Experience building and structuring technical delivery teams across architecture, engineering, and support.
• Strong communication skills with campus registrars, IT directors, engineers, executives, Sales, and Product partners.

Nice to Have

• Experience at a higher education SaaS company focused on CRM, SIS, enrollment, or curriculum technology.
• Experience with Workday Student, Anthology/Campus Nexus, Populi, Destiny One, or CFNC, in addition to Banner and Colleague.
• Experience turning a managed or services offering into repeatable, productized capabilities with Product.
• Hands-on experience with Dagster or similar code-based orchestration, event-driven architectures, Docker, AWS ECS, and integration monitoring or observability tools such as Sentry.

Compensation and Benefits

• The posting indicates that the role includes company compensation and benefits information, but the supplied description ends before those details are provided.