Director, Technical Integrations

Responsibilities

Integration Depth & Documentation

• Become the definitive expert on the concierge platform end to end, including APIs, agent tooling, and configuration layers controlling tools, prompts, and knowledge.
• Trace conversations across in-app chat, web and mobile SDKs, SMS, iMessage, email, and voice to identify where and why issues occur.
• Own configuration guides, FAQs, and flow diagrams that enable internal teams and partners to self-serve integrations.
• Present complex integration concepts clearly to peer teams, executive leadership, and external partners.

Quality & Release Confidence

• Partner with Product and Engineering on ticket documentation, test plans, and end-to-end validation in test environments.
• Run functional and visual QA, testing edge cases beyond the happy path.
• Monitor data and agent behavior after deployment and resolve discrepancies between specifications and shipped functionality.

Production Troubleshooting

• Triage production issues, assess urgency and escalation, coordinate across teams, document bugs, and drive issues through resolution.
• Identify root causes across technical, operational, and business processes.
• Write ad hoc queries and reports to validate system behavior and take solutions from scoping through implementation.

Internal Partner Enablement

• Serve as the knowledgeable first point of contact for cross-team integration requests.
• Build an intake process that supports partner requests without derailing roadmap work.
• Turn recurring one-off requests into scalable implementation patterns.

Requirements

• 5+ years of experience in technical integrations, solutions engineering, solutions architecture, or technical program/product roles.
• Deep familiarity with APIs, event-driven systems, and complex multi-service integrations.
• Ability to explain technical systems clearly to engineers and executives.
• Ability to map complex workflows and identify root causes across technical, operational, and business processes.
• Base knowledge of SQL and proficiency using AI tools to validate information and resolve integration issues.
• Track record of troubleshooting production issues and driving cross-team solutions to completion.
• Strong product sense and attention to user experience during QA.
• Comfort moving between technical implementation, product strategy, and executive stakeholder discussions.
• Customer-focused mindset and ability to thrive in a fast-moving startup environment.

Nice-to-Haves

• Experience with AI, LLM, conversational systems, or related products.
• GCP familiarity and understanding of microservices architecture.
• Background in loyalty, rewards, hospitality, fintech, travel, or partner-driven ecosystems.

Compensation & Benefits

• Salary range of $150,000–$165,000, plus equity and an annual performance-based bonus.
• Health insurance, One Medical membership, wellness stipends, and family programs from day one.
• 401(k) plan with company match.
• Commuter FSAs.
• Unlimited PTO.
• Exclusive employee Bilt Points opportunities.
• Team events.