Product Data Analyst - Acquiring Operations
The Product Data Analyst will analyze acquiring operations and merchant lifecycle data, build Tableau reporting frameworks, investigate data and settlement issues, and translate complex metrics into actionable insights. The role partners cross-functionally to improve product adoption, operational efficiency, and financial performance.
About the job
Key Responsibilities
Product & Operational Analytics
- Lead the collection, analysis, and interpretation of operational and product data to drive strategy, optimization, and growth across the acquiring platform and Merchant Central CRM.
- Partner with Product Managers supporting ISO operations, Merchant Central, ScanX, Business Capital lending, and additional acquiring extensions.
- Build analytical frameworks that empower product and business teams to make data-driven decisions.
- Conduct opportunity sizing, forecasting, trend analysis, and operational performance analysis to support strategic planning.
Dashboarding & Data Visualization
- Design, build, and maintain Tableau dashboards and reporting frameworks covering KPIs, operational health, merchant performance, and product adoption.
- Create executive-ready visualizations and narratives for technical and non-technical stakeholders.
- Develop self-service reporting capabilities for independent exploration of operational and product data.
Data Integrity & Operational Insights
- Monitor data quality, transaction integrity, and operational reporting accuracy across the acquiring lifecycle.
- Investigate anomalies, breakages, settlement discrepancies, reconciliation issues, and operational incidents.
- Analyze large transactional datasets to uncover trends, operational bottlenecks, growth opportunities, and merchant behavior insights.
- Partner across teams to ensure accuracy in financial reporting, ACH reconciliation, settlement operations, and partner reporting.
Cross-Functional Collaboration
- Collaborate with Engineering and Data teams to define event tracking, instrumentation, and data collection standards.
- Support Product, Operations, Finance, Sales, and Support stakeholders with timely insights and ad hoc analysis.
- Help establish KPI cadences and operational review processes across monthly, quarterly, and annual business rhythms.
- Contribute to data discipline through experimentation, measurement, and analytical rigor.
Process Improvement & Automation
- Identify inefficient operational workflows and opportunities for automation through data and reporting improvements.
- Streamline operational reporting and reduce manual analysis through scalable analytics solutions and tooling.
- Support experimentation frameworks, A/B testing analysis, and operational performance measurement initiatives.
Compensation & Benefits
- Competitive salary plus bonus.
- Remote-first culture.
- Flexible paid time off.
- Health, dental, and vision insurance.
- 13 paid holidays.
- Company volunteer days.
Skills
SQL, Tableau, Data Visualization, Data Analysis, Forecasting, Trend Analysis, Kpi Reporting, Data Quality, A/B Testing, Event Tracking, Data Instrumentation, Ach Reconciliation, Settlement Operations, Merchant Central Crm
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