Associate Technical Adoption Architect

Responsibilities

• Partner with Account teams and Adoption Strategists to drive customer adoption from pre-sales requirements gathering and proof-of-value through strategic roadmapping, phased implementation, and activation.
• Validate product and solution fit, customer risks, and success measures, translating inputs into a practical path to value.
• Design and build customer contracting processes in Ironclad using configured workflows, templates, and integrations.
• Apply platform architecture and technical solution-design judgment, including recommendations about integrations, sequencing, maintainability, and extensibility.
• Own high-value customer use cases end-to-end and determine technical approaches and phased scope based on customer goals and critical requirements.
• Advise customers on AI-driven contracting transformation, including appropriate applications, limitations, risks, and controls.
• Build trusted customer relationships, navigate complex problem-solving, manage expectations, and identify opportunities to scale platform usage.
• Align Legal, Sales, Procurement, IT, executive sponsors, and other stakeholder groups while identifying adoption risks and supporting organizational change.
• Lead executive-level demos, workshops, and enablement sessions, communicating value, recommendations, and tradeoffs.
• Help customers own, maintain, and expand the platform over the long term.
• Represent customer feedback internally and collaborate with Account Teams, Adoption Strategists, Enterprise Architects, Forward Deployed Engineering, Legal AI Specialists, Support, and Success teams.

Requirements

• 2+ years of professional services and/or consulting experience with software companies.
• Ability to learn new technologies and drive outcomes through technical solutions.
• Ability to connect technical decisions to customer value, adoption outcomes, and long-term platform ownership.
• Demonstrated ability to establish customer relationships, hold customers accountable, and manage expectations and escalations.
• Experience navigating enterprise organizational structures and aligning diverse stakeholder groups.
• Strong consultative discovery skills, including uncovering goals, identifying buying criteria, translating requirements into solution approaches, and creating phased roadmaps.
• Ability to validate fit, identify constraints, define success measures, and make prescriptive recommendations in ambiguous situations.
• Comfort making decisions about scope, priorities, and sequencing when services paths are not predefined.
• Strong AI consulting instincts and practical AI fluency, including the ability to explain AI concepts and advise on responsible application in contracting workflows.
• Transformation mindset focused on adoption milestones and business outcomes.
• Ownership mentality for customer success and adoption.
• Strong written and verbal communication skills, including executive-ready recommendations, tradeoff communication, expectation-setting, and facilitation.

Preferred Qualifications

• B2B SaaS experience.
• Experience with integrations.
• Legal or contracting background.
• Hands-on experience with contract lifecycle management and legal operations processes.
• Experience diagnosing unsuccessful AI interactions and iterating on prompts, particularly for contracting scenarios.
• Ability to learn and adapt quickly in a growing organization.

Compensation and Benefits

• Base salary: $84,000–$105,000.
• Equity awards, including a new-hire grant and opportunities for additional awards.
• Health and wellness benefits.
• Career growth and development support.
• Medical, dental, and vision coverage for employees and partial dependent coverage.
• Gender-neutral parental leave and compassionate leave.
• Family-forming support.
• Paid time off.