Software Implementations Consultant II

Responsibilities

• Serve as the principal implementation liaison for Practice Groups EHR delivery teams.
• Document customer requirements and translate technical requirements into system configurations, business processes, and goals.
• Lead business discovery and develop delivery recommendations that drive outcomes and value.
• Configure software solutions and ensure data quality, integrity, and security for customer databases.
• Validate implementation plans and manage communication among project stakeholders.
• Prepare and deliver customer implementation training using adult learning principles and best practices.
• Define training expectations and deliver train-the-trainer programs for customer super users and end users.
• Conduct learning needs and readiness assessments, align training plans with customer workflows, and identify adoption risks.
• Support customer change management by coaching customer champions and recommending strategies to improve engagement and adoption.
• Troubleshoot and resolve configuration issues with strong attention to detail.
• Maintain training databases for product releases, enhancements, and leading practices.
• Identify configuration improvements to increase efficiency and customer outcomes.
• Build stakeholder relationships and communicate issues, risks, escalations, timelines, and delays.
• Monitor adoption metrics and translate insights into actionable recommendations.
• Maintain expertise across multiple product offerings and end-to-end solution value outcomes.
• Travel to customer sites when needed to lead meetings and presentations.

Requirements

• Post-secondary education in business or a technology-related field preferred.
• Excellent communication, organizational, and collaboration skills.
• Experience configuring or implementing software solutions, database testing, and end-user support preferred.
• Strong analytical and problem-solving skills.
• Experience performing workflow analysis and documenting recommendations in a software consulting environment.
• Ability to manage multiple project teams, milestones, and objectives efficiently.
• Accountability, initiative, adaptability, critical thinking, and attention to detail.
• Ability to work independently, prioritize effectively, and deliver on time.
• 2–4+ years of experience in a software implementation role.

Training and Development

• Participate in educational workshops, seminars, certification programs, and product release training.