SMB Onboarding Manager, Spend Management

Responsibilities

• Set up and customize new customer accounts.
• Build and nurture relationships across new and existing high-value customers.
• Develop deep, multi-threaded relationships with customer decision-makers.
• Execute successful launches of the Rippling Spend Management platform.
• Drive spend across a book of business by owning retention, expansion, and account growth.
• Collaborate with product, design, and engineering teams to provide recommendations for the product roadmap.
• Partner with Sales, Support, Marketing, and Operations to improve efficiencies throughout the account lifecycle.

Requirements

• 2+ years of experience in project management, onboarding, or implementations, including advising clients and building strategic relationships.
• 2+ years managing multiple complex customers while implementing or administering expense programs and/or corporate card programs.
• Ability to understand customer business requirements across multiple industries and translate them into a compelling vision and roadmap.
• Strong oral, written, presentation, interpersonal communication, and relationship-building skills.
• Proven time-management skills in a dynamic team environment.
• High-energy, proactive, intelligent, passionate, driven, coachable, and customer-focused.

Compensation and Benefits

• Competitive on-target earnings (base salary plus sales commission), benefits, and equity.
• US-based employees have a 60/40 base-to-variable compensation split.
• Tier 1 (San Francisco/New York): $180,000 OTE.
• Tier 2 (Seattle/Chicago): $170,000 OTE.
• Tier 3 (Remote): $160,000 OTE.
• Commission is not guaranteed.
• Employees within a 40-mile radius of a Rippling office are generally expected to work in the office at least three days per week.