Customer Marketing Associate
Own the end-to-end creation of customer case studies, contributed content, and award submissions for a global insurance technology company. The role requires strong writing, editing, customer relationship, stakeholder management, positioning, and LinkedIn content skills.
About the job
Responsibilities
- Own customer case study production end to end, from identifying stories and recruiting customers through publication; deliver two published case studies per quarter.
- Publish two additional customer-contributed content pieces per quarter, including quotes, social content, and event appearances.
- Build and improve the case study recruitment and production process.
- Grow engagement across the underwriting community through events, email, and LinkedIn.
- Identify and manage award submissions, coordinating internal and customer stakeholders.
- Edit and assemble short-form written, video, and social content for promotion and lead generation.
Requirements
- Experience taking customer stories or content projects from idea through publication while coordinating senior stakeholders inside and outside the organization.
- Experience building content programs or campaigns involving customer participation, approvals, and consent.
- Strong writing and editing skills for short-form written and video content.
- Experience growing an audience or generating leads through social content, particularly LinkedIn.
- Strong positioning and messaging instincts; ability to align stories with a brand narrative.
- Experience improving content or production processes to reduce friction.
- Ability to manage competing priorities and senior stakeholders.
- Customer-focused approach that treats customers as partners.
Compensation and Benefits
- Equity offered across all roles.
- £5,000 training and conference budget.
- 25 days of holiday plus 8 bank holidays.
- Company pension scheme via Penfold.
- Mental health support and therapy via Spectrum.life.
- Wellbeing allowance via Juno.
- Private healthcare through AXA.
- Income protection and life insurance.
- Cycle to Work Scheme.
- Top-spec equipment and additional company events and perks.
Skills
Customer Marketing, Case Studies, Content Marketing, Content Writing, Video Editing, Social Media Marketing, LinkedIn, Positioning, Messaging, Campaign Management, Stakeholder Management, Lead Generation
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