Chief of Staff, Head of Legal Ops

Responsibilities

• Serve as a trusted advisor and thought partner to the legal leadership team, aligning strategic priorities.
• Drive cross-functional initiatives from planning through execution and hold stakeholders accountable for deadlines and deliverables.
• Prepare materials for team and leadership meetings and communications.
• Manage meeting, offsite, and strategic planning cadences.
• Develop and track KPIs and metrics for legal department performance.
• Design, implement, and improve legal department processes, workflows, and systems, including matter management, contract lifecycle management, and e-billing.
• Own the legal department budget, including forecasting, spend tracking, and outside counsel fee management.
• Manage outside counsel and legal vendor relationships, including rate negotiation and performance evaluation.
• Manage law enforcement and government request response processes, including intake, triage, and responses to subpoenas, warrants, and other requests.
• Support legal team hiring, onboarding, and resource planning.
• Partner with legal, compliance, and security teams on complex or sensitive requests.

Requirements

• 10+ years of experience in a combination of chief of staff, legal operations, management consulting, or law firm/in-house legal roles.
• Ability to manage and collaborate with team members at all levels with professionalism, discretion, and sound judgment.
• Strong financial acumen, including budget management and vendor negotiation.
• Familiarity with legal technology platforms, including CLM, e-billing, and matter management systems.
• Exceptional communication skills and the ability to synthesize complex information for executive audiences.
• Ability to operate independently, prioritize effectively, and drive results in ambiguous environments.

Nice-to-Haves

• Experience managing law enforcement or government request response processes, including subpoenas, warrants, and regulatory inquiries.

Compensation and Benefits

• Base salary: $148,000.00–$205,000.00.
• Eligible for a bonus, competitive equity package, and benefits.
• Four days per week in the office and Fridays from home for employees near an office; fully remote work is available through the company's remote program.
• Backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
• Comprehensive health, financial, and wellbeing benefits.
• Generous vacation policy and company-wide paid days off.
• Annual wellness stipend.
• Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
• Family planning reimbursement.
• Community volunteering time-off benefit.