IT Engineer

What You'll Own

AI-First Help Desk & Automation

• Take full ownership of Serval, driving ticket deflection from manual resolution toward AI-assisted and self-service resolution.
• Evaluate and pilot Serval Journeys (or equivalent tooling) to automate onboarding and offboarding provisioning workflows.
• Build and maintain automations across Claude, Notion, and Slackbot that cut manual IT work wherever it shows up.

Identity, Access & Directory Management

• Own provisioning and de-provisioning across our SaaS stack, ensuring access is granted and revoked accurately and on time.
• Lead the Rippling integration for directory sync, using it to reliably determine manager, title, and department for every employee, so the right tech stack reaches the right person automatically.
• Administer Google Workspace end to end: user lifecycle, groups, security settings, and day-to-day support.

Endpoint & Device Management

• Administer Iru MDM (formerly Kandji) across macOS, iPadOS, and Windows, with EDR enabled and enforced fleet-wide.
• Own procurement and asset lifecycle management: hardware purchasing, deployment, tracking, and retirement.

Onboarding, Support & Documentation

• Drive day-one readiness for every new hire: all required tools and access provisioned and working before their start date.
• Step in on help desk tickets directly to back up the Onsite IT Support Specialist during peak load or time off.
• Document everything. Own and build out our IT process documentation in Notion/Serval so institutional knowledge doesn't live in one person's head.

Partnership

• Work in close daily collaboration with the Director of IT and the Onsite IT Support Specialist as a tightly coordinated three-person team.

What We're Looking For

Experience

• 5-10 years in IT engineering, systems administration, or a similar hands-on IT role.
• Deep experience with Google Workspace administration at the org level.
• Experience managing an MDM platform (Kandji, Jamf, Intune, or similar) across multiple operating systems, with EDR.
• Track record of building automations that replace manual work — you reach for code or no-code tools to do it.

Mindset

• You operate with extreme ownership. You take projects from start to finish without needing much guidance, and you don't wait to be told what's next.
• You bring a security mindset to identity, access, and device management.
• You write clearly. Documentation isn't an afterthought, it's part of how you work.
• You're comfortable being one of three people responsible for IT at an entire company, and you thrive on that kind of scope.

Bonus

• Experience with Serval, or comparable AI-powered IT support/automation platforms.
• Hands-on experience with Rippling, Deel, or similar HRIS platforms for provisioning and directory data.
• Scripting or automation experience (Bash, Python, PowerShell, n8n, Zapier, or similar).
• Prior exposure to Claude, ChatGPT, or other AI tools used operationally, not just casually.