Skip to content
Skydio

Customer Success Manager, DFR Mid-Market - Northeast

Lead implementation, adoption, retention and expansion for ~50 mid-market SLED customers using Skydio's autonomous drone solutions, working remotely with 20%+ travel.

120k – 160kUnited StatesCustomer SuccessRemote
Apply

About the role

Responsibilities

  • Build scalable processes for customer on-boarding and post sales success
  • Track and manage all implementation projects with mid-market enterprise customers for successful delivery of technology and services
  • Develop healthy customer relationships through proactive support and cadence based follow ups
  • Quantify product feedback and brief executives to drive software and hardware engineering to better fit customer needs
  • Advocate for mid-market customers through deep understanding of their use cases and needs
  • Lead Quarterly Business Reviews and customer check-ins to ensure customers are getting value from Skydio technology
  • Manage ~50 accounts driving adoption to ensure expansions and renewals of book of business
  • Work directly with customers through proactive, metrics based engagement
  • Work closely with customers to ensure renewals, identifying accounts at risk not to renew
  • Work closely with customers and sales to ensure expansion, identifying vertical specific pain points

Requirements

  • Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement)
  • Ability to travel 20+% of the time
  • Ability to obtain Part 107 certificate
  • Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules
  • Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
  • Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts
  • Experience working in a digital customer success motion and delivering excellent service to a customer from a remote position
  • Experience with commercial Unmanned Aircraft Systems and related software development/deployment

Compensation & Benefits

  • Annual base salary range: $120,000 - $160,000
  • Equity in the form of stock options
  • Comprehensive benefits packages including group health insurance plans
  • Paid vacation time, sick leave, holiday pay
  • 401K savings plan
  • Relocation assistance may be provided for eligible roles

Skills

Customer SuccessImplementation ManagementProject ManagementSled/Public SafetyEnterprise Account ManagementQuarterly Business ReviewsTechnical TroubleshootingRemote Customer EngagementUnmanned Aircraft SystemsPart 107

Similar roles

Customer Success jobs
Clarium

Strategic Customer Success Manager

The Strategic Customer Success Manager will drive net revenue retention for enterprise healthcare clients, building trusted partnerships and ensuring maximum value from Clarium's AI-powered platform. This role involves strategic advising, hands-on client engagement, and cross-functional collaboration to achieve customer success and growth.

120k – 150kUnited StatesCustomer SuccessRemote5+ YOEERPEdi
Skydio

Customer Success Manager, Commercial

The Customer Success Manager will drive implementation, usage, retention, and expansion for commercial industrial market customers. This role involves building scalable processes, defining technology solutions, managing projects, and advocating for enterprise customers.

120k – 160kUnited StatesCustomer SuccessRemoteUasROI Analysis
Eve

Customer Success Manager

Drive adoption, retention, and expansion of legal tech solutions for law firm clients. Manage onboarding, utilization, and upsells while maintaining 90%+ retention and satisfaction scores.

120k – 165kUnited StatesCustomer SuccessRemote5+ YOESaaSUpselling
Skydio

Customer Success Manager, DFR Majors - Southeast

Lead implementation, adoption, retention, and expansion for ~20 Public Safety/SLED enterprise accounts. Drive onboarding, QBRs, and proactive support while partnering with Product, Engineering, and Sales.

120k – 160kUnited StatesCustomer SuccessRemotePart 107Customer Success
Cardless

Operations & Enablement, Customer Support

Own complex T3 escalations and drive systemic improvements to customer support operations at a fintech credit card platform. Build SOPs, reduce escalations through root cause analysis, and partner with Product, Engineering, and BPO teams to scale support infrastructure.

120k – 170kSan Francisco, CACustomer SuccessOn-site4+ YOEData AnalysisBpo Management