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Skydio

Customer Success Manager, DFR Majors - Southeast

Lead implementation, adoption, retention, and expansion for ~20 Public Safety/SLED enterprise accounts. Drive onboarding, QBRs, and proactive support while partnering with Product, Engineering, and Sales.

120k – 160kUnited StatesCustomer SuccessRemote
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About the role

How you’ll make an impact

  • Build scalable processes for customer on-boarding and post sales success
  • Track and manage all implementation projects with large enterprise customers for successful delivery of technology and services
  • Develop healthy customer relationships through proactive support and cadence-based follow-ups
  • Quantify product feedback and brief executives to drive software and hardware engineering improvements
  • Create customer loyalty through proactive support and account management
  • Advocate for enterprise customers through deep understanding of their use cases and needs
  • Lead Quarterly Business Reviews and customer check-ins to ensure customers get value from Skydio technology
  • Ensure expansions and renewals through proactive support
  • Manage ~20 accounts driving adoption to ensure expansions and renewals of book of business

What makes you a good fit

  • Strong knowledge or previous experience supporting customers in SLED industries (Public Safety, Law Enforcement)
  • Proven track record of implementing new technology, driving adoption of hardware and software, and interfacing with technical teams to deliver on customer schedules
  • Excellent communication skills (written and verbal) and strong focus on project management tools and concepts
  • Experience with commercial Unmanned Aircraft Systems and related software development/deployment
  • Work directly with customers through proactive, metrics-based engagement
  • Work closely with customers to ensure renewals and identify accounts at risk
  • Work closely with customers and sales to ensure expansion and identify vertical-specific pain points

Requirements

  • Strong desire to learn, innovate, and adapt to a growing and changing environment
  • Willingness to travel approximately 40%
  • Ability to obtain a Part 107 certificate

Compensation & Benefits

  • Annual base salary range: $120,000 - $160,000
  • Equity in the form of stock options
  • Comprehensive benefits package including group health insurance, paid vacation, sick leave, holiday pay, and 401K savings plan
  • Relocation assistance may be provided for eligible roles

Skills

Customer SuccessAccount ManagementProject ManagementSled/Public SafetyUnmanned Aircraft SystemsHardware/Software ImplementationQuarterly Business ReviewsRenewals & ExpansionsPart 107Cross-Functional Collaboration

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