Customer Success Engineer (Federal) TS/SCI w/FSP
Provides post-sales technical leadership to federal customers, driving adoption of network digital twin platform, resolving issues, and collaborating cross-functionally. Requires 5+ years customer-facing networking experience, TS/SCI clearance, and BS in Computer Science.
Responsibilities
- Provide advice and guidance as Forward Networks subject matter expert to ensure successful ongoing usage and adoption of technologies
- Take ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
- Walk customers through various stages of adoption with Forward Networks Platform
- Collaborate with internal Product Management, Engineering, Sales, and Marketing teams
- Some travel to customer locations (<10%)
Requirements
- B.S. Computer Science or equivalent educational experience
- TS/SCI with CI Clearance Required
- 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise, service provider or Governmental agencies
Experience
- Strong understanding of Networking and Security fundamentals
- Experience with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks)
- Strong verbal and written communication skills with focus on needs analysis, positioning, business justification, and closing techniques; superior presentation skills
- Excellent analytical & problem-solving skills, ability to provide quick resolution to problems
- Demonstrable success in thinking strategically, executing tactically while providing high levels of customer satisfaction and retention in fast-paced environment
Highly Desired
- One or more of the following certificates: CCIE, JNCIE, or VCDX
- Experience working for a startup company
- Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql)
Compensation
- Starting base salary + bonus: $260,000 - $290,000/yr
- May include stock
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