Manager, AI Outcomes

Responsibilities

• Manage the employee lifecycle for a team of AI Outcomes Managers to drive high-impact customer enablement, advisory/building on our platform and business value realization with Glean’s products.
• Develop a set of Glean prescriptive adoption playbooks including codifying a set of standard process, templates and assets to drive delivery consistency with our customers.
• Engage with executive sponsors and business stakeholders across priority accounts.
• Partner cross-functionally with the other leaders of the customer organization including Solution Architects, Delivery Excellence Managers and Support to ensure Glean is providing a seamless customer journey to our customers.
• Synthesize feedback and business insights from the field, influence Glean’s product roadmap, and collaborate with Product and R&D to shape new features and agent capabilities.
• Design, implement, and report on metrics for the AIOM team demonstrating ROI, adoption, and transformation progress for customers.
• Serve as a thought leader and subject matter expert on AI outcomes and user transformation; evangelize best practices internally and externally.

Requirements

• 4+ years of experience in customer-facing, consultative roles (e.g., management consulting, customer success, business transformation, product management, solutions consulting) with an AI/data/enterprise SaaS company.
• 2+ years of leadership experience and demonstrated ability to scale teams and drive business transformation through technology adoption, ideally in a post-sale capacity.
• Excellent problem-solving skills and ability to communicate effectively with diverse audiences, from executives to end users.
• Strong data fluency; comfortable with adoption/ROI metrics and business KPIs.
• Consultative, creative, and motivated mindset—excited about helping organizations rethink business processes and work styles with AI.
• Proven product sense and ability to maximize the impact of complex software platforms.
• Experience facilitating workshops and change management programs for business transformation.
• Understanding of modern AI capabilities (prompting, agent workflows, LLMs), with ability to coach others on best practices.

Compensation & Benefits

• The standard OTE range for this position is $250,000-$300,000 annually.
• Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.
• Comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan.
• Home office improvement stipend, annual education and wellness stipends.
• Regular events and healthy lunches daily.