CRM Business Systems Analyst
Business Systems Analyst focused on managing and optimizing HubSpot CRM workflows, integrations, and data quality to support Sales, Marketing, and cross-functional teams. Requires 2+ years of CRM experience and strong analytical skills.
What You'll Do
CRM and Workflow Expertise
- Confidently manage our HubSpot CRM
- Design and implement sophisticated workflows to enhance business efficiency company-wide
Cross-Functional Collaboration
- Regularly interface with Sales, Marketing, Data, and Product teams to gather requirements and develop CRM-based technical solutions
Data Quality and Sales Support
- Enhance sales strategies and decision making through CRM data analysis and quality improvement initiatives
Operational Process Improvement
- Identify and implement process improvements across the operational stack, leveraging CRM and iPaaS to deliver streamlined solutions
Project Management
- Lead projects focused on the implementation, integration, and optimization of CRM systems
- Track progress from initiation to completion to ensure timely and successful delivery
Training and Enablement
- Support user enablement of CRM processes and changes through direct support, training-the-trainer, and documentation
What You Bring
- Bachelor's degree in Business Administration, Information Systems, or equivalent work experience in a related field
- A minimum of two years experience in a similar role, with a strong emphasis on CRM systems, their data models, and related Sales and Marketing business processes
- Proficiency in building and optimizing complex, technical HubSpot workflows, processes, and reports
- Strong understanding of B2B Sales operations, including goals/metrics, commissions, and account assignments
- Savviness with Excel/Google Sheets in efficiently manipulating and analyzing large data sets
- Strong critical thinking, analytical and quantitative skill set, with superior attention to detail and an ability to translate business requirements into technical solutions
- Exceptional organizational and time management skills
- Proven success in collaborating with diverse teams and managing multiple projects simultaneously
Nice to Have
- Certifications in HubSpot or other relevant CRM platforms
- Experience in a fast-paced, tech-centric work environment
- Familiarity with APIs, SQL, and Macros
Benefits
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Flexible spending accounts (healthcare, dependent care, commuter)
- 401(k)
- Generous PTO and paid holidays
- In-office lunch Perk
- Flexible working hours
- Paid parental leave
- Company sponsored short and long term disability
Base Salary
- The base salary range is between $125,000 - $145,000 annually
- Base salary does not include other forms of compensation or benefits
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