Court Lead
Lead and develop the Court Team at a litigation support company, managing workload, audits, escalations, and performance while building scalable processes and onboarding new team members. Requires 3+ years supervisory experience in legal filing and deep knowledge of California court eFiling systems.
Responsibilities
- Manage daily workload distribution, prioritize VIP and rush assignments, provide ongoing coaching, and drive accountability through performance management and knowledge-sharing
- Conduct audits across case files, data entry, eFiling submissions, and court services work to ensure accuracy, consistency, and adherence to operational standards
- Serve as the primary liaison between the Court Team and internal stakeholders, resolving complex client issues and filing escalations with professionalism and accountability
- Monitor KPIs, team productivity, and SLA compliance, identify trends and bottlenecks, and translate insights into actionable improvements
- Create and maintain SOPs, jurisdictional references, and training materials while continuously improving workflows to support growth and efficiency
- Lead onboarding for new Court Team members and law firms, contribute to hiring decisions, and ensure a strong foundation for long-term success
Requirements
- Currently a Senior eFiling Specialist at Steno or 3+ years of supervisory experience in legal filing or attorney services
- Deep knowledge of California Superior Court rules across multiple counties
- Experience leading teams and driving accountability
- Fluency with multi-portal eFiling systems, including LegalConnect, Green Filing, and InfoTrack
- Experience supporting audits or quality control in legal operations
- Comfortable with tools like Zendesk and Slack
- Lead with accountability, strong communication, and a focus on developing others in fast-paced environments
- Must work PST hours, covering the day shift or the evening
Compensation & Benefits
- Competitive salary of $72,000–$88,000
- Stock options
- Premium Medical, Dental, & Vision Coverage - options for you and your family, with 100% of premiums covered for some plans
- Flexible PTO
- Home office setup stipend
- Monthly internet/phone offset
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