Strategic Account Manager

Responsibilities

• Be the primary point of contact for customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine.
• Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers.
• Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally.
• Speak knowledgeably and advise on best practices relating to fraud and compliance.
• Build, monitor, and communicate KPIs to clients.
• Provide strategic analysis and critical thinking as we plan long-term expansion.
• Work with Sardine's risk analytics teams to proactively solve new fraud typologies and actively communicate findings to customers.

Requirements

• 7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs.
• Domain experience in compliance, fintech, or AML/KYC.
• Strong analytical skills; excel at number crunching and drawing insights.
• Proficient in using business intelligence tools.
• Capable of translating complex strategies into actionable processes and outcomes.
• Natural at building relationships and collaborating with others.
• Strong presentation skills for both virtual and in-person meetings with various stakeholders.
• Previous customer-facing experience, preferably with a technical product.
• Exceptional project manager, synthesizing all inputs and balancing the needs of multiple stakeholders.
• Constantly think about ways to improve processes.

Compensation

Base pay range of $150,000 - $180,000 USD + bonus + equity.