Senior Account Manager

What you’ll do

• Build and close a pipeline of expansion opportunities across existing Enterprise customers
• Partner with Enterprise Customer Success Managers to identify whitespace and growth opportunities
• Prospect into the existing customer base through outbound outreach and internal referrals
• Sell across Muck Rack’s product suite (Media Intelligence, Press Release, Social Listening, Gen Pulse, etc.)
• Accurately forecast monthly and quarterly expansion bookings
• Own account and territory planning in partnership with your CSM pod
• Drive pipeline creation, conversion, and deal progression across expansion opportunities
• Collaborate cross-functionally to ensure alignment across sales and customer success

How success will be measured

• Expansion bookings and revenue attainment
• Pipeline creation and health across assigned accounts
• Conversion rates across expansion opportunities
• Forecast accuracy (<5% variance)
• Contribution to overall customer lifetime value

Requirements

• 5-8 years experience in sales or account management roles working with Enterprise accounts
• Proven experience owning a revenue target and closing deals
• Experience managing pipeline and forecasting revenue
• Strong prospecting and outbound sales skills
• Experience selling into existing customer accounts preferred
• Experience selling PR, media intelligence, or related solutions required for Enterprise roles
• Background in SaaS, MarTech, or related industries
• Strong communication and relationship-building skills
• Ability to operate in a fast-paced, distributed environment
• Alignment with Muck Rack’s core values: Customer Devotion, Resilience, Transparency, Ownership
• Proactively incorporate AI tools into day-to-day work to improve productivity and accelerate delivery

Travel & Team Engagement

• Up to 10% travel for team collaboration, customer engagements, and company events
• Attendance at annual company offsite (typically held in Mexico) expected