Senior Manager, Quality, Training and Enablement Operations

Responsibilities

• Own the org-wide operating cadence: Design and maintain the QTE org’s execution rhythm, ensure org-level priorities are aligned, leaders have what they need to manage proactively, and cross-functional commitments are tracked to closure.
• Own OKR definition and org-level metrics reporting: Lead the QTE org’s OKR planning process each cycle, partnering with the org leader to translate strategic goals into measurable objectives with clear baselines and targets. Own the reporting infrastructure and cadence.
• Design and own the closed-loop quality-to-training process: Build and maintain the org-level process that ensures issues identified through quality review are systematically captured, routed to the right program owners, and converted into training development priorities.
• Lead and manage a portfolio of cross-functional operations initiatives: Apply rigorous program management discipline to concurrent org-level projects, defining scope, milestones, owners, and success metrics. Track dependencies across QTE functions, remove blockers, and deliver measurable improvements.
• Build and maintain org-level program health dashboards: Own the dashboards and leading indicators that give QTE leaders visibility into org-wide adoption, program completion, quality metrics, and enablement impact.
• Drive workflow and process improvements across QTE: Identify friction points in how the org operates, including handoffs between quality, training, and enablement functions, and lead the process and tooling changes that fix them.

Requirements

• 6-8 years in operations or program management within a high-growth healthtech or complex service environment, with a track record of owning and shipping cross-functional work end-to-end.
• Strong program management fundamentals: structure ambiguous work, scope projects clearly, build realistic plans, track dependencies rigorously, and hold teams to milestones.
• Experience owning OKR and metrics cycles at an organization level: led or co-led goal-setting processes, built reporting infrastructure, and held the line on meaningful measurement across multiple functions.
• Experience auditing programs and presenting strategic recommendations: assessed existing operations across multiple functions, identified systemic gaps with supporting evidence, and presented prioritized solutions to senior stakeholders.
• Experience working across training, quality, and enablement functions, with an understanding of how these programs connect and where operational seams tend to create friction.
• Hands-on operator: execute plans, troubleshoot, and hold yourself accountable to outcomes. Keep several initiatives moving in parallel without losing fidelity.
• Process design and governance experience: built cross-functional workflows that require multiple teams to operate within a shared system, and drive adoption and accountability without direct authority.
• Strong prioritization instincts: distinguish high-leverage work from noise, sequence tasks for maximum impact.
• Self-directed and self-motivated: identify what needs to be done, create your own structure, and drive toward outcomes.
• Exposure to change management and rollout design.

Nice-to-Haves

• PMP, PgMP, or equivalent experience a plus.