Senior Manager, Enrollment Operations

Performance Analytics & Reporting

• Provide actionable summaries and reports of individual and team performance to Enrollment Team Leads to improve Enrollment Specialist productivity and highlight opportunities for deeper coaching.
• Drive insights and trends from weekly performance data, and provide weekly summaries for enrollment team and leadership.
• Maintain and provide continuous improvement to staffing strategy, to allocate resources with precision.
• Conduct monthly enrollment audits to ensure team member scorecard accuracy, surfacing potential bugs or opportunities for improvement with cross-functional stakeholders in product and data.
• Become deeply knowledgeable on Enrollment dashboards in order to provide ongoing oversight, and to pull ad-hoc queries and dashboards for Enrollment Team Leads as needed.

Operational Workflows & Cross-Functional Projects

• Monitor enrollment operational success metrics and proactively propose and implement solutions to resolve issues.
• Provide operational support when internal product bugs are reported by the Enrollment team, including identifying workarounds and investigating root causes of issues and brainstorming potential solutions.
• Project manage cross-functional operational initiatives related to a new launch, product improvement, or data opportunity, ensuring all stakeholders are aligned on timelines and responsibilities, and enrollment can deliver upon initiative goals.

Learning & Innovation

• Support the design and roll out of new enrollment team testing and pilots, pulling necessary data, analyzing results, and providing real-time support to Enrollment Managers and Team Leads.

Requirements

• 5-8 years of relevant experience in roles requiring analytical problem-solving, structured project management, and cross-functional collaboration, with a proven track record of success.
• Background in strategy consulting, operations at a startup, or a closely adjacent field – with demonstrated success in navigating a fast-paced, rapidly changing, ambiguous environment.
• Experience in value-based care, risk-bearing arrangements, or oncology a meaningful plus — but not required.
• MBA, a nice to have, but not required.

What Leads to Success

• Data-savvy and analytical; experience with Looker a plus.
• Skilled project manager able to manage multiple high-priority workstreams simultaneously.
• Strong communicator who tailors communications to different audiences.
• Curious and driven to understand root causes.
• Detail-oriented with high standards for quality and precision.
• Humble and proactively seeks feedback.
• Team player willing to support colleagues and meet deadlines.
• Positive energy with humor, resilience, and generosity.