Senior Solution Engineer, Observe

Responsibilities

• Conduct technical discovery sessions with prospects to understand their environments, challenges, and observability requirements.
• Deliver tailored product demonstrations and technical presentations.
• Design, scope, and manage technical evaluations and proof-of-concept engagements.
• Set up POCs in customer environments, demonstrate value, document findings, and present results.
• Partner with Account Executives on technical sales strategies throughout the sales cycle.
• Serve as the technical subject matter expert from initial contact through contract execution.
• Provide customer and market feedback to Product Management and Engineering.
• Develop and maintain technical sales collateral, demo environments, presentations, and best-practice guides.
• Deliver technical training to the broader Sales organization.
• Travel to client sites and industry events as required.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience as a Sales Engineer or Solutions Architect in the software industry.
• Deep technical understanding and practical experience with observability concepts, including metrics, logging, and tracing.
• Experience with observability tools such as Prometheus, OpenTelemetry, Grafana, or the ELK Stack.
• Familiarity with cloud-native technologies including Kubernetes, Docker, and microservices.
• Familiarity with major cloud platforms including AWS, Azure, and Google Cloud.
• Strong verbal and written communication skills, with the ability to explain complex technical concepts to technical and non-technical audiences.

Nice-to-haves

• Experience selling to Developer, DevOps, and Site Reliability Engineering personas.
• Experience at a fast-paced, high-growth observability or application performance monitoring company.

Compensation

• Annual salary range: $165,000–$216,562.