Senior Platform Manager, Payment Platform Accounts

Responsibilities

• Own payments requirements with Trust, Guest & Host, and Compliance teams.
• Execute on logical account structures and external account orchestration in support of payments use cases.
• Partner on account receivables and loss-reduction initiatives to improve user experience, operational clarity, or risk outcomes.
• Evaluate account-related user data to understand evolving behaviors and needs related to payment activity and management.
• Use data signals related to payment preferences to deepen the passport profile (identity graph) and reduce false positive risk and compliance actions.
• Resolve account frictions and compliance information requests.
• Manage ongoing transparency and various business-related information and points of contact to reduce downstream friction or unnecessary account restrictions.
• Manage account access among several different users with access to data, actions, and payment methods.
• Define and build new platform capabilities and initiatives from the ground up for Payment Accounts.
• Shape the product vision, strategy, and roadmap for the Payment Accounts area.
• Lead execution of cross-functional initiatives with partner teams across Payments, Trust, Guest & Host, and Compliance.
• Partner with cross-functional team of engineers, designers, data scientists, marketplace businesses, and operations to build and scale capabilities.
• Work closely with external enterprise partners and identity stakeholders to understand needs and ensure business impact.

Requirements

• 7+ years of experience building payment platforms or fintech products in a product management role, with a track record of owning strategy, roadmap, and execution.
• Demonstrated experience building enterprise or B2B2C products for large marketplaces, including deep understanding of identity workflows, compliance requirements, and fraud & losses.
• Experience building or managing API-based products and developer-facing platforms, with the ability to engage credibly with engineering teams and external developer partners.
• Experience contributing to products that serve users across multiple geographies, currencies, or regulatory environments.
• Ability to define a clear product area strategy, success criteria, and roadmap, and align cross-functional partners around priorities and tradeoffs.
• Exceptional prioritization and decision-making skills: able to make clear tradeoffs and communicate rationale to stakeholders at all levels given competing needs and limited resources.
• Ability to build strong partnerships inside and outside the Product organization, including with operations, compliance, finance, legal, and external enterprise customers.

Nice-to-Haves

• Technical background with domain experience in multi-rail payment processing & operations.
• Experience with payments and risk losses.
• Experience scaling digital wallets and identity services.
• Experience at a consumer marketplace or two-sided platform with both B2B and B2C product surface areas.
• Experience with AI prototypes in the product development process.
• Demonstrated ability to successfully scale products from 0 to 1, including building new product areas in ambiguous environments.