Senior Product Manager, CRM & Engage
Own the strategy, roadmap, adoption, retention, and monetization of CRM, marketing, and reporting products for nonprofit customers. Requires 7+ years of product management experience, strong analytics and SQL skills, cross-functional leadership, and experience with experimentation and AI-enabled workflows.
About the job
Responsibilities
- Own the product strategy and roadmap for donor management, marketing, and reporting tools.
- Drive adoption, retention, and monetization of Givebutter Plus with Growth and Revenue teams.
- Lead customer discovery, research, and synthesis of qualitative and quantitative insights.
- Define and communicate product rationale, strategy alignment, and success criteria.
- Partner with Product Design and Engineering to build cohesive end-to-end solutions.
- Use data and hypotheses to guide decisions and build data-informed practices.
- Align cross-functional stakeholders, manage tradeoffs, and advance multiple initiatives while maintaining quality.
Requirements
- 7+ years of product management experience with high-scale B2B SaaS or consumer software products.
- Experience with marketing technology tools is highly valued.
- Proven ability to own a product area end-to-end, including strategy, roadmap execution, and business and customer outcomes.
- Strong analytical skills and comfort with SQL and product analytics tools.
- Excellent written and verbal communication skills.
- Experience collaborating with Design, Engineering, Marketing, Sales, Data, and Finance teams.
- Ability to incorporate AI tools such as Claude into product workflows while maintaining quality.
- Experience establishing repeatable product discovery practices.
- Experience running A/B tests and interpreting results.
Nice-to-haves
- Familiarity with nonprofit technology or the broader social good sector.
- Understanding of generative AI and machine learning applications in product development.
- Knowledge of SaaS unit economics, including CAC, CLTV, ACV, and revenue retention.
Compensation and Benefits
- Annual salary: $178,000–$204,000.
- Remote work from one of the company’s hubs.
- Medical, dental, and vision insurance fully covered for employees.
- HSA and FSA accounts, dependent care coverage, mental health support, and a 3% 401(k) match.
- Flexible PTO, company holidays, and a one-week summer Wellness Week.
- 12 weeks of paid parental leave.
- Family care support, home office and coworking stipends, charitable giving support, and professional development reimbursement.
Skills
Product Strategy, Roadmapping, B2B SaaS, Marketing Technology, SQL, Posthog, Mixpanel, Amplitude, Hex, A/B Testing, Product Analytics, Generative AI, Machine Learning, Claude, Saas Unit Economics
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