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MercorMercorSan Francisco, CA

Deployment Strategist

Deployment Strategist at Mercor scopes complex AI data projects for leading AI labs, drives account growth, leads customer implementations and integrations, and translates customer needs into product improvements. Requires 2+ years in technical customer-facing roles, fluency in SQL/Python, strong ownership and systems thinking.

140k – 210k/yr
On-site2+ YOESolutions Architecture

About the role

What You’ll Do

  • Scope Customer Solutions: Partner with GTM and customers during the pre-sales process to scope complex AI data projects. Define technical requirements, break down and size the engineering effort, identify the ROI for each project.
  • Drive Account Growth: Work directly with AI researchers at leading labs and internal GTM leads to formulate and execute account growth plans. Leverage Mercor's evaluation infrastructure and data inventory to generate new demand, and track the competitive landscape to position Mercor to win.
  • Lead Customer Implementations: Assemble the right solution for every committed project - composing the teams, resources, and bandwidth it will take to deliver - and coordinate across Product, Engineering, GTM, and customer stakeholders to ensure successful launches.
  • Own Customer Integrations: Set the roadmap for integrations with customer platforms and data systems, expanding the integration surfaces that unblock new revenue and driving toward seamless, reliable delivery regardless of customer infrastructure.
  • Make Delivery Reliable: Lead delivery incident response and root-cause analysis, triage technical blockers to the right owners, and track corrective actions to resolution so the same issue never recurs.
  • Shape The Product: Identify recurring customer needs and translate them into product requirements. Own the roadmap for customer integrations and partner with Engineering to expand platform capabilities.

What We’re Looking For

Experience: 2+ years in Product Management, Technical Program Management, Solutions Engineering, Forward Deployed Engineering, Implementation Consulting, or a similar technical, customer-facing role.

Technical Fluency: Familiar with coding agents. Comfortable using SQL/Python without agent assistance as well. Can break down large engineering problems into well-scoped roadmaps. Able to hold your own in technical conversations with AI researchers and engineers.

Ownership: Thrive in ambiguous environments and take ownership from problem definition through execution. Customer-focused with excellent written and verbal communication.

Commercial Judgment: Comfortable weighing revenue upside against delivery cost, and spotting the account opportunities others miss.

Systems Thinking: Strong project management and cross-functional communication skills. Passion for fixing problems at the source and building repeatable systems rather than one-off solutions.

Benefits

  • Bi-annual performance bonus structure
  • Generous equity grant vested over 4 years
  • Up to $15k Relocation bonus
  • $10K housing bonus (if you live within 0.5 miles of our office)
  • $1.5K monthly stipend for meals
  • Free Equinox membership
  • $200 monthly laundry reimbursement
  • $200 monthly personal wellness reimbursement
  • Health, Dental, Vision insurance

Skills

SQLPythonAI AgentsProject Managementtechnical scopingcustomer integrationsRoot Cause Analysisproduct requirements

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