CX Ops Associate Analyst

What Success Looks Like for This Role

• Demonstrated ability to quickly learn job requirements, adapt to changes, function well in a team environment, collaborate cross-functionally, and contribute to operational success.
• Bonus for candidates who deliver on instructions while bringing curiosity, enthusiasm, and fresh ideas for process improvements.
• With coaching and guidance, independently own a program and operate a workstream within CX Operations or related functions with accuracy, accountability, and timeliness.

Responsibilities

• Own Professional Service Operations to support and drive successful customer engagements.
• Execute Post Sales Customer Communication Programs using Gainsight as Cribl’s Customer Success platform.
• Support related Customer Experience Programs and Operations at a fast-paced technology company.
• Develop and apply AI tools for increased automation and efficiency.
• Occasionally perform duties outside standard working hours due to remote-first, multi-timezone environment.

Requirements

• BA or BS degree from an accredited college or university, ideally in technology, data science, or a related field with Computer Science.
• Recent graduate or early in career with 2-3 years of experience in Customer Operations or related fields.
• Strong communication skills and a customer-first mindset.
• Proven time management skills; experience juggling deadlines, group projects, or leadership roles.
• Eager to learn, take feedback, and grow in a fast-paced environment.
• Solid problem-solving instincts and attention to detail.
• Comfortable using tools like Google Workspace, Zoom, Slack, etc.
• Preferably located in the San Francisco Bay Area and able to commute to Cribl’s SF HQ office once per week.

Nice-to-Haves

• Prior internship or campus experience in tech, operations, customer support, or program coordination.
• Ability to introduce new ideas for process improvements.
• Experience with Gainsight.
• Comfort with developing and applying AI tools.