What You'll Do
- Process and verify invoices for factoring eligibility, ensure documentation accuracy, and resolve related escalations in a timely manner
- Investigate and resolve post-funding exceptions including payment discrepancies and misapplications
- Monitor outstanding balances and conduct third-party outreach to resolve open items
- Identify and escalate risk signals across client and counterparty accounts
- Manage daily and weekly alert-based workflows and outreach queues with consistency and accuracy
- Maintain data integrity across internal systems and keep records current and audit-ready
- Partner with risk and service delivery teams to drive issue resolution
- Contribute to process improvement and help strengthen operational documentation and standards
What You'll Bring
- 1–3 years of experience in operations, invoicing, payments, or a related role
- Background in financial services, freight, or a high-volume transactional environment is a plus
- Strong attention to detail and a track record of accuracy under pressure
- Clear and confident communicator, both written and verbal
- Proficiency in Excel and comfort with data analysis tools (experience with SQL or BI tools is a plus)
- Able to prioritize effectively and deliver on deadlines without sacrificing quality
- A self-starter with a collaborative, team-first mindset
- Comfortable with ambiguity and always looking to improve the process
Compensation: For Washington-based candidates, the salary range for this role is $51,000 - $67,000 + target bonus.