Chief of Staff to the CXO

Key Responsibilities

• Partner closely with the CXO to set priorities, define operating rhythms, and drive execution across customer operations
• Operate with the mindset and accountability of a founder: identify gaps, propose solutions, and take initiatives from idea to execution
• Translate high-level strategy into concrete initiatives that improve customer outcomes, operational efficiency, and business scale
• Proactively surface risks, opportunities, and areas where the organization can move faster or smarter
• Stay close to customers through direct engagement, demos, and feedback loops, using real-world insights to influence product direction
• Play a key role in a weekly demo culture, where teams showcase new ideas, tools, and workflows to continuously improve how we operate
• Help ensure customer feedback meaningfully informs product, engineering, and go-to-market decisions
• Identify opportunities to automate manual processes across customer operations as we grow
• Attract top-tier talent to join our driven team

Requirements

• Experience in a strategic and operational role at a startup, with a strong preference for founding team members or early hires who have helped build and scale teams, processes, or products from the ground up
• Entrepreneurial mindset with a strong bias toward ownership, execution, and problem-solving
• Comfort operating in technical environments, including close collaboration with product and engineering teams
• Exceptional communication skills—able to synthesize complex ideas and align diverse stakeholders
• Proven ability to lead ambiguous, cross-functional projects from concept to impact
• Strong systems thinker with an interest in automation, tooling, and scalable processes
• High learning velocity, curiosity, and willingness to dive deep into details
• Willingness to work in person at our office 4-5 days a week

Compensation

Salary range: $175,000 - $250,000, plus equity and comprehensive benefits including medical/dental/vision, parental leave, 401k, fitness stipend, unlimited vacation.