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DatadogDatadogSan Francisco, CA

Technical Account Manager 2

Technical Account Manager providing hands-on technical support, product adoption guidance, and strategic recommendations to enterprise customers using Datadog's observability platform. Requires cloud platform experience and scripting/containerization skills.

101k – 147k/yr
HybridAccount Management

About the role

What You’ll Do

  • Advise on technical support and product adoption for customers in line with pre-sales, post-sales and the renewal processes
  • Analyze customer’s IT Operations environment on a regular basis and provide recommendations that will maximize Datadog’s value
  • Be the customer’s advocate by knowing their goals and use cases then suggesting process changes, product adoption, configuration and additional features to meet their requirements
  • Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • Collaborate with Datadog’s product management, engineering and technical services teams to help identify new features and products
  • Continuously evolve best practice to technical product adoption and customer success

Who You Are

  • Solid technical grounding and hands-on experience of IT Operations
  • Hands-on experience with AWS, Azure or GCP
  • Comfortable with scripting languages like Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet
  • Skilled in using CI/CD tools e.g. Jenkins, Gitlab
  • Knowledgeable about Containerization tools e.g. Docker, Kubernetes or Rancher
  • Previous experience working as a TAM supporting mid-market and/or Enterprise customers in the cloud space
  • Experienced using Datadog and/or other cloud monitoring tools

Benefits and Growth

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
  • Healthcare, dental, parental planning, and mental health benefits
  • 401(k) plan and match
  • Paid time off
  • Fitness reimbursements
  • Discounted employee stock purchase plan

Skills

AWSAzureGCPPythonJavaScriptRubyPerlGoPHPChefPuppetJenkinsGitLabDockerKubernetes

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