Client Account Manager, Mid-Market

Key Responsibilities

• Client Onboarding & Strategy: Lead the process of activating new clients on Reddit for the first time by supporting Business Manager setup and initial campaign creation.
• Signal & Technical Foundations: Ensure strong implementation of pixel/CAPI/MMP/measurement for all new advertisers.
• Performance Optimization & Goal Attainment: Analyze campaign performance data, implement continuous Test & Learn roadmaps (A/B testing creative, audience segmentation), and provide data-backed recommendations.
• Upsell & Revenue Scaling: Identify scaling opportunities within the first two quarters by demonstrating clear ROI, leading to expanded budgets and seamless transition to the SSG Account Executive team.
• Cross-Functional Collaboration: Submit tickets to troubleshoot issues and improve client setup and performance.
• Graduation Readiness: Ensure clients meet defined Success Criteria and are positioned for high growth before transitioning to the SSG Account Executive.
• Performance Monitoring: Articulate complex data stories in simple language to customers via meetings, presentations, and emails.
• Organic and Paid Integration: Introduce and upskill new advertisers on Reddit Pro and Reddit’s organic best practices.

Requirements

• 4-7 years of experience in Client Success, Account Management, or Media Planning/Strategy within digital advertising, social media, or performance marketing.
• Strong analytical skills, excellent communication, high attention to detail, and organized, methodical, proactive approach to high-volume client management.
• Proficient in using data and Excel to provide insights, optimization recommendations, and prove ROI.
• Expertise in Test & Learn and Measurement Lift methodologies; ability to create structured learning agendas for clients.
• Solid understanding of customer marketing funnel and traditional marketing ecosystem.
• Strong technical acumen for signal foundations implementation.
• Understanding of digital measurement, tracking fundamentals, and mobile measurement partners.
• Tenacious and proactive approach to product, process, and client challenges.
• Demonstrated ability to cultivate strong relationships with external partners.
• Passion for social media, insights, client success, and partnerships.

Benefits

• Comprehensive Healthcare Benefits and Income Replacement Programs
• 401k with Employer Match
• Global Benefit programs (workspace, professional development, caregiving support)
• Family Planning Support
• Gender-Affirming Care
• Mental Health & Coaching Benefits
• Flexible Vacation & Paid Volunteer Time Off
• Generous Paid Parental Leave