Enterprise Account Manager, Services

You Will

• Own and maintain relationships across a portfolio of ~50 enterprise services sellers, driving account expansion, retention, and satisfaction
• Consult with business owners and executives to uncover opportunities across payments, business management, and banking tools
• Design and implement customized solutions that drive measurable business results
• Act as the voice of the customer, advocating for enterprise services seller needs with Product, Engineering, and Operations teams
• Collaborate cross-functionally with Account Executives, Product Managers, and Solution Engineers to deliver integrated, scalable outcomes
• Visit customers in-person where appropriate for negotiations and/or churn prevention
• Negotiate and manage contracts and pricing, ensuring mutual wins and long-term success
• Deliver white-glove support, resolving critical issues and proactively driving engagement

You Have

• 5+ years of experience in account management or sales, ideally within SaaS, payments, or business management software
• Proven success growing and retaining a book of business at the enterprise level
• Consistent over-performance on key metrics and revenue targets
• Strong discovery and consultative selling skills
• Experience in the services industry (sports & entertainment, health & beauty, home services, and professional services) preferred, but not required
• Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
• Demonstrated success retaining and expanding strategic accounts
• Experience negotiating contracts and pricing with senior stakeholders
• Exceptional written and verbal communication skills
• Creative, strategic problem-solver who thrives in ambiguous environments
• Growth mindset, empathetic collaborator, and positive team player

Pay Transparency:

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future. To find a location's zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

• Zone A: ($135,200 - $202,800)
• Zone B: ($125,800 - $188,600)
• Zone C: ($119,000 - $178,400)
• Zone D: ($108,200 - $162,200)

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.