Renewals Manager

Responsibilities

• Own and manage a portfolio of renewal opportunities across SMB and mid-market accounts, ensuring timely and accurate renewal execution
• Partner with Customer Success Managers and Account Executives to identify at-risk accounts early and develop retention strategies
• Drive renewal forecasting accuracy by maintaining up-to-date opportunity data in Salesforce
• Lead commercial conversations with customers around contract terms, pricing, and multi-year options
• Identify and execute upsell and expansion opportunities at renewal time in collaboration with the sales team
• Work cross-functionally with Finance, Legal, and Deal Desk to ensure contracts are processed accurately and on time
• Track and report on renewal metrics including net revenue retention (NRR), churn, and on-time renewal rate
• Continuously improve renewal processes, playbooks, and templates to scale the program

Requirements

• 5-7 years of experience in a renewals, inside sales, account management, or customer success role at a SaaS company
• Demonstrated ability to manage a high-volume pipeline and consistently hit quota or renewal targets
• Strong organizational skills with the ability to prioritize and juggle multiple accounts and deadlines simultaneously
• Clear, professional communication skills — written and verbal — with comfort leading customer-facing conversations
• Experience working in Salesforce or a comparable CRM to manage pipeline and forecast
• A collaborative mindset and eagerness to work cross-functionally in a fast-moving environment

Nice to Have

• Experience in a technical SaaS, open source, cloud infrastructure, or developer tools company
• Familiarity with data streaming, Kafka, or AI/ML infrastructure concepts
• Exposure to renewal-specific tools such as Gong, ChurnZero, or Clari
• Startup or pre-IPO experience