Solutions Analyst
Provide end-user technical support for MDS Clinical users, managing cases, maintaining knowledge articles, and building client relationships in a remote US role. Requires MDS 3.0 expertise and coordinator experience.
Business System Analyst
The Business System Analyst will leverage AI tools to create user stories, technical specs, and process documentation, focusing on user experience and collaborating with developers and stakeholders. This role involves translating customer needs into solution specifications and analyzing third-party integrations.
Orlando, FLIT SupportOnsite3+ YOE
About the role
What you'll do
- Leverage AI agents like Claude and Gemini to accelerate the creation of user stories, technical specs, and process documentation to reduce time-to-market for new features
- Focus on how technology impacts the end user, ensuring a frictionless and efficient experience
- Collaborate with developers and stakeholders to refine platform visions
- Take ownership of projects from initial research through to testing and delivery
- Translate customer needs into clear, actionable solution specifications and system designs that technical and business teams can easily follow
- Use AI to assist in creating high-quality diagrams and structured Agile backlogs with a focus on precision and speed
- Analyze the viability of third-party web services and APIs to ensure successful integration into the ecosystem
- Deep-dive into software applications and SQL data structures to resolve complex issues and support system stability
- Assist in the testing and validation of new products to ensure they meet high quality standards
- Research and stay current on technology trends, specifically around smart devices and scanning hardware, to support recommendations for future growth
What we're looking for
- 3+ years of experience in a Business Systems Analyst or Technical Analyst role, with a strong foundation in elicitation, modeling, and requirement verification
- Demonstrate experience or a strong desire to lead in using Generative AI tools like Claude or Gemini to improve individual efficiency and document quality
- Possess proficiency in SQL Server and relational database concepts with the ability to comfortably discuss API integrations and object-oriented programming concepts with developers
- Exhibit a proven ability to express complex technical concepts to people of varying disciplines
- Bring a strong work ethic with an extreme attention to detail and the ability to work independently with minimal direction
- College diploma or university degree in Computer Science, Information Systems, or a related technical field
While not required, these are a plus:
- Possess transportation, travel, or logistics experience, particularly regarding IATA specifications or baggage handling protocols
- Bring experience with mobile hardware and cloud-based environments such as AWS
Skills
SQL ServerAPI IntegrationsObject-Oriented ProgrammingAgileGenerative AIAWSClaudeGemini
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