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ZooxZooxFoster City, CA

Senior Program Manager, Mission Readiness Process Improvement

Senior Program Manager responsible for designing and implementing large-scale process improvements for Zoox's Mission Readiness operations, focusing on vehicle charging, cleaning, and turnaround times to enable efficient scaling. Requires 8+ years in program/operational excellence roles, strong cross-functional collaboration, and data-driven decision making.

140k – 190k/yr
Hybrid8+ YOETechnical Program Management

About the role

Responsibilities

  • Identify operational improvements for the Mission Readiness function that set us up for scale
  • Work cross-functionally to intake, document, and prioritize requests for process changes from a number of partner teams
  • Design and document workflows focused on vehicle charging, cleaning, inspections, etc.
  • Provide bi-weekly status updates to key stakeholders on process improvement initiatives
  • Set the vision for the Mission Readiness function and ensure success via metrics like vehicle turnaround time

Requirements

  • Bachelor’s degree in Business Administration, Operations Management, or a related field
  • 8+ years of experience in program management, operational excellence, process improvement, or a related field
  • Experience in a product-based operations environment
  • Prior experience developing and using data and metrics to support strategic decision-making
  • Excellent written and verbal communication skills
  • Proactive mindset and resourcefulness

Nice-to-Haves

  • Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
  • Six Sigma Certifications
  • PMP, PgMP, or similar project management certification
  • Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
  • Experience with Lean/Six Sigma methodologies and ideally, possessing certifications

Skills

Program ManagementProcess Improvementoperational excellenceData Analysismetrics developmentsix sigmalean methodologiespmpProject Management
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