Senior Program Manager, Mission Readiness Process Improvement
Senior Program Manager responsible for designing and implementing large-scale process improvements for Zoox's Mission Readiness operations, focusing on vehicle charging, cleaning, and turnaround times to enable efficient scaling. Requires 8+ years in program/operational excellence roles, strong cross-functional collaboration, and data-driven decision making.
140k – 190k/yr
Hybrid8+ YOETechnical Program Management
About the role
Responsibilities
Identify operational improvements for the Mission Readiness function that set us up for scale
Work cross-functionally to intake, document, and prioritize requests for process changes from a number of partner teams
Design and document workflows focused on vehicle charging, cleaning, inspections, etc.
Provide bi-weekly status updates to key stakeholders on process improvement initiatives
Set the vision for the Mission Readiness function and ensure success via metrics like vehicle turnaround time
Requirements
Bachelor’s degree in Business Administration, Operations Management, or a related field
8+ years of experience in program management, operational excellence, process improvement, or a related field
Experience in a product-based operations environment
Prior experience developing and using data and metrics to support strategic decision-making
Excellent written and verbal communication skills
Proactive mindset and resourcefulness
Nice-to-Haves
Master's degree in a relevant discipline (Business Administration, Engineering, Computer Science, Program Management, etc.)
Six Sigma Certifications
PMP, PgMP, or similar project management certification
Experience in the autonomous vehicle, ride-hail, transportation, or other relevant mobility industries
Experience with Lean/Six Sigma methodologies and ideally, possessing certifications
Skills
Program ManagementProcess Improvementoperational excellenceData Analysismetrics developmentsix sigmalean methodologiespmpProject Management
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