Staff Solutions Operations Manager

About the Role

• Drive forecasting, deal inspection, and win/loss analysis for Solutions Engineering, providing weekly pacing updates, confidence overlays, and strategic narrative to SE leadership
• Accelerate AI transformation within the Solutions organization, from opportunity identification and prioritization through requirements definition, design, development, deployment and governance
• Build and orchestrate AI agents that automate high-volume operational workflows (e.g., deal prep, loss analysis, forecast digests, QBR generation), applying agentic architecture including skills-based design, agent chaining, and composable frameworks
• Design and maintain SE:AE territory alignment, capacity models, and headcount plans to ensure optimal coverage across segments, geographies, and deal complexity tiers
• Manage variable compensation operations end-to-end: target setting, leading indicator definition, quota uploads, attainment tracking, incentive development, and payout governance
• Produce QBRs, executive summaries, and cross-functional communications that synthesize SE and SC performance into compelling narratives for leadership
• Identify operational bottlenecks and design scalable solutions by utilizing a mix of process improvements, automation, and AI-driven tools to revolutionize critical business processes and increase team productivity
• Synthesize the Solutions experience and overall trends to drive cross-functional alignment with teams including Sales, Services, Customer Success, Product & Engineering, and Finance

About You

• 5+ years in an Operations and/or Strategy role focused on Sales, Pre-Sales, Solutions Engineering/Consulting, or similar GTM functions
• Deep knowledge of pre-sales methodology, deal qualification, pipeline management, solution scoping, and related performance metrics
• Track record of leading technology-enabled business process transformations, with an emphasis on strategic application of AI and automation tools and techniques (e.g., Claude, Gemini, n8n, Retool, Zapier, Make)
• AI-native professional who actively leverages generative and agentic AI in their day-to-day work, bringing firsthand expertise to help internal teams unlock the full potential of automation
• Expert in managing and analyzing data, including building reports and models for executives and senior leaders, front line managers and individual contributors
• Experience with managing budgets, running a forecasting cadence, and performing variance analysis
• Effective at engaging and influencing executive stakeholders, building consensus, and driving collaborative change
• Demonstrated leadership role in building/scaling teams and workflows, preferably in a pre-sales, solutions, or revenue operations function
• Direct experience with a SaaS business model, customer journey and core KPIs in a high-growth, global environment
• Proficient with Salesforce, ClickUp, Gong, or comparable platforms
• Strategic thinker with a bias for action: hands-on, scrappy, and able to take projects to the finish line
• Exhibits extreme accountability and ownership, with an obsession for continuous improvement and mastery of your craft