Global Learning Operations & Governance Manager

Key Responsibilities

Global Operating Model & CoE Leadership

• Establish and lead the Global Center of Excellence (CoE) for ENGAGE operations, governance, tooling, and analytics.
• Design and operationalize a scalable hub-and-spoke operating model balancing global consistency with strong regional execution.
• Standardize planning cadences, operational playbooks, decision rights, and execution frameworks.
• Embed accountability, operational rigor, and measurable outcomes into global reviews and operating rhythms.

AI-Enabled Operations & Workflow Transformation

• Lead the evolution of ENGAGE’s AI-enabled operational workflows, automation strategy, and operational telemetry.
• Operationalize real-time KPIs, dashboards, and exception monitoring to improve visibility into demand, risk, and operational health.
• Drive automation and intelligent workflow design across scheduling, forecasting, certification, onboarding, and partner operations.
• Establish governance principles for AI-enabled workflows, ensuring reliability, transparency, scalability, and measurable business value.

Commercial Operations & Revenue Alignment

• Partner with Finance, Revenue Operations, and Commercialization teams to improve forecasting rigor, operational controls, utilization visibility, and scalable revenue-supporting processes globally.
• Translate operational improvements into measurable business outcomes, including capacity unlock, reduced partner spend, improved utilization, and operational efficiency gains.
• Support executive-grade reporting, operational visibility, and scalable governance mechanisms.
• Embed operational controls aligned with long-term scalability and audit readiness.

Enterprise Governance & Risk Management

• Build globally consistent operational governance across planning, reporting, exception handling, workflow controls, and operational oversight.
• Establish clear ownership models, escalation paths, and decision rights to reduce ambiguity and execution friction.
• Ensure operational resilience, compliance readiness, and structured risk mitigation across regions and programs.

Change Leadership & Global Alignment

• Lead global adoption of standardized workflows, governance frameworks, and AI-enabled operating practices.
• Drive consistent operational maturity and execution standards across regions.
• Act as a strategic advisor to L&E and operational leadership on scalability, operational health, and organizational effectiveness.
• Influence across distributed, matrixed teams to drive alignment, accountability, and operational consistency.

Required Qualifications

• 10+ years of experience in GTM Operations, Revenue Operations, Enablement Operations, Program Leadership, or Operational Transformation within high-growth global technology companies.
• Proven experience building and scaling enterprise operating models, governance frameworks, and cross-functional execution mechanisms.
• Demonstrated success leading AI-enabled operational transformation initiatives, including automation, analytics, workflow modernization, and scalable process design.
• Strong commercial and operational acumen, including forecasting, revenue operations, utilization economics, and business performance drivers.
• Experience partnering closely with Finance, Legal, Strategy, Product, and Revenue leadership teams.
• Exceptional analytical rigor, systems thinking, and executive-level communication skills.

Preferred Qualifications

• Experience modernizing and scaling enablement operations through process, tooling, and operating model transformation.
• Hands-on experience with analytics platforms, data workflows, or Databricks technologies.
• Demonstrated success implementing AI and automation solutions within operational workflows at scale.
• Exposure to audit processes, SOX readiness, or public-company operational and financial controls.
• Experience operating in globally distributed, cross-functional environments with complex stakeholder alignment needs.