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YubicoYubicoSanta Clara, CA

Order Processor

Processes and validates customer orders end-to-end in Salesforce, NetSuite, and YaaS portals, resolving issues across Sales, Finance, Logistics teams. Requires 2+ years order management experience, proficiency in enterprise tools, and onsite presence in Santa Clara, CA.

29 – 32/hr
On-site2+ YOEBusiness Operations

About the role

Tasks & Responsibilities

  • Execute accurate entry, validation, and processing of customer purchase orders in SFDC, NetSuite and YaaS; verify products, configuration, pricing, payment terms, and required documentation
  • Partner with Deals Desk, Sales, Finance, Production, Logistics, and Fulfillment to identify and resolve order issues and exceptions
  • Monitor orders from creation through delivery; following shipping lead times and proactively address delays and provide status updates to internal teams
  • Manage purchase order lifecycle and returns process according to company guidelines
  • Handle inbound order-related support requests to maintain a positive customer experience
  • Create and maintain Standard Operating Procedures and detailed Work Instructions to standardize processes
  • Identify workflow bottlenecks and implement process improvements to increase team efficiency
  • Provide timely status updates and escalate issues to the Sr. Manager, Order Management — US

Basic Qualifications

  • Minimum 2 years in a similar order processing, order management, or operations role. Prior experience working collaboratively with Sales, Finance, Customer Support and Logistics teams
  • Proficient with NetSuite, SalesForce, SFDC Service Cloud, and Magento and Stripe
  • Proficient with Office/G‑Suite apps (Docs, Sheets, Slides)
  • Demonstrated ability to document SOPs and implement process improvements
  • Detail‑oriented, methodical, service‑minded, strong problem‑solving skills, and a desire to learn
  • Excellent written and verbal communication

Skills

NetSuiteSalesforceSfdc Service CloudMagentoStripeGoogle WorkspaceMicrosoft Office

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