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LyftLyftWheat Ridge, CO

Operations Associate

Operations Associate supporting Lyft's Flexdrive vehicle rental program. Handles customer check-in/out, vehicle prep, lot management, and daily rental operations at the Wheat Ridge facility.

39k – 48k
On-site1+ YOEBusiness Operations

About the role

Responsibilities

  • Assists customers with the car rental process, including Express Drive customer support, customer Arrival/Check-In, assigning drivers to rental vehicles and processing rental returns
  • Prepares Flexdrive rental vehicles for Lyft Drivers, which includes fueling and cleaning, installing telematics, license plates, conducting fleet vehicle inspections, and managing vehicle compliance documents
  • Manages vehicle lot organization, vehicle transportation, and other daily rental operations
  • Flags vehicle issues, program challenges, and bugs to the Operations Lead and internal/external partners
  • Builds trust and works effectively with others to achieve results and team goals
  • Upholds Flexdrive’s high standard of service while working with all drivers and be an ambassador for the Lyft brand
  • Takes initiative and ownership to "make it happen" and seeks out opportunities to contribute to team success

Requirements

  • 1+ year of experience in an in-person customer service role like retail, technical support or hospitality
  • Familiarity with the Wheat Ridge area
  • Impeccable customer service and problem-solving skills
  • Excellent, clear verbal and written communication skills
  • Patience, problem identifying and solving, de-escalating situations, teamwork, and self-governance
  • Team Player Mentality
  • A valid unrestricted driver's license and satisfactory driving record and be insurable under Lyft's policy required

Nice-to-Haves

  • Proficiency in other languages
  • Bonus points if you love ride-sharing so much that you're a Lyft driver too!

Benefits

  • Great medical, dental, and vision insurance options with additional programs available when enrolled
  • Mental health benefits
  • Family building benefits
  • Child care and pet benefits
  • 401(k) plan with company match
  • In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
  • 18 weeks of paid parental leave
  • Subsidized commuter benefits
  • Monthly Lyft credits and complimentary Lyft Pink membership

Skills

Customer ServiceProblem SolvingVerbal CommunicationWritten CommunicationTeamworkVehicle InspectionFleet ManagementDe-Escalation

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