Product Operations Senior Associate

Responsibilities

• Act as the primary interface between customers and R&D, deeply understanding how users interact with ValonOS in production.
• Translate real-world user behavior and feedback into structured insights that directly inform product requirements, prioritization discussions, and roadmap planning.
• Identify patterns in issues, surfacing product gaps and opportunities early to Product Managers.
• Investigate and resolve customer-reported issues—from workflow questions to bugs to SEV 1/2/3 incidents—in tight partnership with Engineering and FDA.
• Validate product functionality across product areas using data, SQL queries, logs, and internal tooling.
• Maintain high-quality issue definitions that improve product engineering’s ability to respond quickly and accurately.
• Play a key role in our release process: coordinating alpha testing, collecting usability insights, and ensuring readiness for broader rollout.
• Communicate release changes to customers, support training on new features, and ensure smooth adoption.
• Partner with Product to refine release notes, customer-facing documentation, and help-center content.

Ideal Background

• 2–4+ years in product operations, product-adjacent roles, business operations, consulting, customer success, or a similar analytical environment.
• Strong analytical skills with the ability to break down ambiguous problems and uncover root causes.
• Technical curiosity—you’re eager to learn SQL or work with data to understand product behavior.
• Clear communicator who can translate between technical teams and end users with ease.
• High sense of ownership, reliability, and urgency in driving issues to full resolution.
• Comfort partnering closely with product managers and engineers, and contributing to product thinking.

Nice to Have

• Experience supporting or implementing enterprise SaaS products.
• Exposure to regulated or process-heavy industries (mortgage servicing, financial services, healthcare).
• Familiarity with incident management, workflow tools, or customer support platforms.

Benefits

• Competitive salary plus equity, and 401k plan.
• Comprehensive medical, dental, & vision benefits.
• Commuter benefits.
• Learning & development opportunities.
• Quarterly budgets for team outings.
• Flexible paid time off, sick days, and 11 company holidays.
• 12 weeks paid baby bonding time.