Sr. Manager, Clinical Platforms

Responsibilities

• Diagnose where operations and workflows break. Translate anecdotal friction across clinical, operational, and support workflows into structured problem statements with quantified ROI. Partner with clinical and operational leaders to pick the highest-impact bets for provider experience, patient outcomes, and unit economics.
• Design and ship the fixes. Build EHR-enabled solutions (smart forms, clinical alerts, decision support, automation, intake flows, etc) that make clinicians faster, more accurate, and less burdened. Evaluate and integrate external vendors, AI tools, and automation platforms when they extend capability faster than we can build.
• Run initiatives from 0→1 and 1→scale. Scope, prioritize, build, test, and roll out cross-functional programs. Create structure where none exists; inherit it where it does, and improve it.
• Own adoption, not just launch. Drive change management across clinical and operational teams. "We launched it" is not the finish line. A solution nobody uses doesn't count.
• Instrument for impact. Define success metrics before launch. Build the reporting so every initiative produces leading indicators, not lagging ones. Measure honestly, and iterate on what underdelivers.

Requirements

• 4 to 6+ years in operations, strategic programs, product management, or product operations at a scaling or post-scale company.
• Strong collaboration with technical partners. Experience working closely with engineering teams, clinical informatics, and data teams to create and deliver a successful solution.
• Empathy for providers and clinical teams. You understand provider workflows, documentation processes, and realities of clinical practice, and translate their needs into intuitive, efficient experiences.
• Strong systems thinking. Ability to design workflows that account for upstream/downstream dependencies, user experience, and reporting needs.
• High Tech Fluency. You are comfortable adopting new tools and leveraging AI, automation and/or low code tools to enable workflows. You have experience leading system enablement, platform governance, or enterprise tooling in care operations.
• Self-starter with a “builder” mindset. Experience creating and/or scaling tech-enabled solutions from scratch. Proven success managing complex implementations from scoping through post-launch refinement.
• Analytical depth. SQL, spreadsheets, and BI tools are your native language. You reach for data before narrative, and you define success metrics before you ship.
• Ownership track record. You've led cross-functional initiatives end-to-end, including the adoption work most people quietly drop. You do the work, not just the slides.
• Execution in ambiguity. You've operated in fast-moving environments with high ownership and created structure, momentum, and accountability where none existed.

Nice to Have

• Real EHR experience (eCW, Epic, Athena, Healthie, Canvas, or an API-first EMR such as MedPlum, Elation, OystEHR).
• Automation fluency in low-code platforms (n8n, Zapier, Workato).
• Experience in behavioral health, digital health, or multi-specialty outpatient settings.
• Experience evaluating or implementing AI-driven clinical tools.
• High-growth startup, consulting, or health tech experience.

Benefits

• Medical, dental, vision effective day 1
• 401K with match
• Generous PTO plus paid holidays
• Paid parental leave