UXR Operations Lead, AI

What You'll Do

Operations (70%)

• Design and implement end-to-end operational systems for research workflows — from intake and participant recruitment to insight synthesis
• Own participant recruitment and panel management; build and maintain relationships with users, prospects, and legal professionals
• Set up, evaluate, and manage the research repository and tech stack, with a focus on AI-powered tooling: automated synthesis, AI repository and intake systems, and systematizing self-serve and rolling research to improve team velocity and institutional memory
• Develop templates, intake processes, and educational documentation to help the team run studies faster and more consistently
• Build scalable processes for budget and resource allocation, capacity planning, and project tracking
• Define success metrics and reporting frameworks that give leadership visibility into team health, output quality, research velocity, and coverage gaps
• Identify where AI reduces friction in the research workflow — from recruitment to readout, and implement or build those improvements

Research (30%)

• Provide guidance, review and help coordinate rolling research schedules: Qualitative user interviews, usability tests, concept tests, often on tight timelines
• Support repository of findings into clear, actionable reports for cross-functional team discovery and use

What You Have

• 5+ years in operations, program management, or a similar role supporting design, research, or product teams in a technology environment
• Demonstrated ability to build processes and systems from scratch in fast-moving, ambiguous environments
• Experience early establishment of Research operations at a fast-growing company
• Strong ability to navigate complexity with legal, procurement and EPD + GTM teams for process development
• Strong cross-functional communicator with a track record of partnering effectively with creative, technical, and business stakeholders
• Deep familiarity with research operations, design operations, or how design and UXR teams function at scale
• Bias toward ownership: you take initiative, drive projects to completion, and maintain high standards without constant direction
• Proficiency in project management and collaboration tools (Notion, Dovetail, etc.) with a systems-thinking approach

Nice to Have

• Experience with UserInterviews, Sprig, ListenLabs, Lookback, or similar
• B2B or enterprise software research background
• Familiarity with legal workflows or professional services