Operations: Key Accounts

What you’ll do

• Own account-level performance across usage, turnaround time, request health, and efficiency
• Serve as the primary operator and strategic partner for some of our largest customers
• Proactively audit, track, and triage problematic records requests before they become bigger issues
• Build a strong understanding of each customer’s workflow, priorities, and pain points, and translate that into action
• Help manage our records specialists and establish more programmatic tracking for request health and operational performance
• Partner closely with operations and product to relay customer feedback, identify recurring friction points, and improve the customer experience
• Hold regular check-ins with key accounts around performance, product feedback, and opportunities to deepen usage

Who you are

• A top-tier operator with 2+ years of experience in consulting, banking, customer success, operations, or high-growth startups
• A polished and excellent communicator. You will be in constant communication with customers, relaying updates, feedback, and issues both internally and externally
• Obsessed with details. This is not solely a big-picture role. You should be able to get into the weeds and pluck said weeds
• Highly organized and dependable. You are good at keeping many moving pieces in motion without letting things slip
• Technical or technical-adjacent. You should be able to build quick automations, tooling, dashboards, or SQL queries, or be eager to learn how to
• Comfortable operating with urgency in high-stakes environments where customers expect responsiveness and follow-through
• Energized by ownership. You like being the person who sees the full picture, catches what others miss, and makes things happen

Compensation Details

• Competitive salary
• Healthcare, vision and dental insurance
• Early-stage equity opportunity
• 15 days PTO
• Benefits and a setup that works for you