Strategy & Operations, Healthcare

What you will do

• Own high-priority patient operations initiatives from problem definition through execution, measurement, and iteration
• Identify operational bottlenecks that prevent patients from booking, completing, or receiving care
• Conduct recurring quality assurance reviews to understand why appointments fail to complete and translate findings into operational fixes
• Design and run manual pilots to improve appointment completion, patient re-engagement, scheduling workflows, and service delivery
• Develop lightweight models, reports, or analyses to identify appointments or patient segments at higher risk of failure
• Scope new partner-requested services end to end, including the operating model, manual execution plan, expected value, and tracking methodology
• Roll out proven workflows to frontline teams and monitor performance through regular check-ins, documentation, and feedback loops
• Partner with Clinical Operations to ensure workflows support a high-quality patient experience, patient safety, and clinical standards, not just operational throughput
• Work with Product and Engineering to translate successful manual workflows into scalable systems and product requirements
• Build clear project plans, define milestones, manage stakeholders, and drive cross-functional initiatives to completion
• Balance strategic analysis with direct execution when needed, including coordinating schedules, re-engaging patients, or helping frontline teams troubleshoot workflows
• Monitor initiative performance using data tools and translate operational data into clear recommendations
• Communicate progress, risks, tradeoffs, and outcomes to leadership and cross-functional partners

What you have done

• Spent 2–5 years in consulting, banking, business operations, strategy and operations, healthcare operations, health-tech operations, or a similar analytical and execution-oriented role (pre-IPO health-tech experience strongly preferred)
• Worked in a healthcare, health-tech, clinical operations, payer/provider, digital health, or patient-facing operating environment
• Worked in a startup, high-growth company, or similarly fast-moving environment
• Owned ambiguous problems end to end, translating broad goals into structured plans and measurable outcomes
• Used data to diagnose operational issues, prioritize opportunities, and measure whether an initiative worked
• Worked cross-functionally with teams such as Product, Engineering, Operations, Clinical, Finance, or frontline teams
• Balanced multiple projects at once while maintaining ownership of execution details
• Operated effectively with shifting priorities, incomplete information, and imperfect processes
• Built clear analyses, project plans, business cases, operating docs, or decision memos
• Pulled, manipulated, or analyzed your own data using tools such as SQL, Excel, Google Sheets, BI tools, or AI-assisted workflows
• Used AI tools to move faster, improve analysis, summarize information, automate workflows, or create operational leverage
• Communicated clearly with both senior leaders and frontline operators

What gives you an edge

• Experience in patient operations, clinical operations, care delivery, payer operations, provider operations, care navigation, scheduling, utilization, quality, or other healthcare workflows
• Consulting or banking background and have since worked in a startup or operating role
• Experience in business operations or strategy and operations at a high-growth health-tech company
• Worked at a pre-IPO or high-growth startup, particularly between Series A and Series D
• Experience with marketplace-style operations, scheduling, dispatch, utilization, capacity planning, or 1099 / contractor workforce coordination
• Worked with regulated healthcare data, patient workflows, clinical protocols, or PHI-aware operating environments
• Comfortable going deep into the details of a workflow rather than staying only at the strategic level
• Track record of taking on more scope over time and can point to specific examples where feedback changed how you worked
• Naturally pull people together, clarify ownership, and move quickly rather than perfecting an idea alone before sharing it

What makes you successful

• Turn ambiguous healthcare operations problems into structured plans and measurable outcomes
• Equally comfortable building a model, writing a memo, running a pilot, and jumping into the workflow yourself
• Do not stop at identifying the issue; you help fix it
• Use data to focus the team on what matters most, but you also understand what is happening on the ground
• Move quickly, learn from imperfect information, and iterate based on results
• Build trust with clinical, operational, product teams