Senior Manager, Fraud Investigations

Responsibilities

Build and own the fraud program

• Define the fraud taxonomy, risk philosophy, control framework, escalation protocols, and documentation.
• Define the firm’s fraud risk appetite and translate it into a measurable fraud budget and KPI framework.
• Own reporting to senior leadership.
• Design and document the escalation path for SAR filing decisions between the fraud team and the AML Officer.
• Build and maintain a fraud universe map across customer journeys and fraud vectors.
• Manage the fraud budget and headcount plan, including tooling and vendor spend.

Own fraud vector coverage

• Take strategic ownership of fraud vectors across account opening, funding, trading, and withdrawal.
• Drive fraud investigations to resolution with internal and external partners.
• Define and own the monitoring and detection strategy.
• Evaluate vendors and partner with Product and Technology to implement fraud-risk tooling.

Lead the team

• Hire, build, and manage the Fraud Risk team.
• Define role scopes, escalation authority, and relationships with Customer Support, Compliance, and Margin & Risk teams.
• Own headcount planning and support incremental staffing requests with demonstrated business value.
• Build frontline escalation protocols with structured intake, defined triggers, and feedback loops.
• Develop fraud investigator case playbooks and the settlement agreement process.

Measure and improve

• Build measurement infrastructure including labeled fraud data, false-positive tracking, A/B testing, and trend analysis.
• Own the fraud incident taxonomy and recode existing records as needed.
• Evaluate alert calibration, retire ineffective controls, and implement missing controls.
• Deliver monthly fraud-program performance reporting to senior leadership and IG Group in partnership with the Enterprise Risk Manager.

Business partnership

• Make decisions on fraud-control changes and partner with Product and Technology to design controls into new product launches.
• Coordinate with Compliance and Margin & Risk on surveillance boundaries and escalation.
• Advise CCOs on the fraud program’s interface with AML compliance obligations.

Requirements

• 7+ years of fraud risk experience, including at least 3 years owning or leading a fraud function at a fintech, payments company, or digital brokerage.
• Track record of hiring and developing fraud analysts.
• Deep knowledge of ACH fraud vectors, account takeover, and first-party fraud mechanics.
• Experience with fraud analytics and data.
• Strong vendor evaluation and management skills, including selecting, implementing, and replacing fraud tooling.
• Experience defining KPIs and managing a fraud budget.
• Ability to work cross-functionally with Product, Engineering, Compliance, and Legal.
• Comfort operating in ambiguity and building structure where little exists.
• Willingness to obtain Series 3, 7, and 63 or 66 licenses if not already held; the company will sponsor the licensing process.

Preferred Qualifications

• Knowledge of BSA and FinCEN regulations, SAR requirements, FINRA Rules 3310 and 3110, Nacha ACH rules, SEC Rule 15c3-3, and net capital rules.
• CFE (Certified Fraud Examiner) certification.
• Demonstrated experience building or materially scaling a fraud program.

Compensation and Benefits

• Base salary range: $120,000-$180,000.
• Discretionary performance bonus: 15-17% of base salary, based on individual and company performance.
• Performance bonuses.
• Stock purchase options.
• Medical, vision, and dental benefits.
• 401(k) plan.
• 20 paid vacation days plus an additional paid vacation day during the month of the employee’s birthday.
• 10 paid sick days.
• Gym membership reimbursement.
• Commuter benefits.
• Pet insurance.
• Wellness and mental health programs.
• Charitable donation matching.
• Two paid volunteer days off.
• Daily catered lunch when in the office.
• Full kitchen with snacks and beverages.
• In-building gym.
• Shuttle to and from Metra.