Senior Solutions Engineer, Enterprise

What you get to do every day

• Partner with Enterprise Account Executives throughout the sales cycle to drive technical strategy and help secure technical wins.
• Lead consultative technical discovery sessions to understand customer business objectives, technical environments, architecture, integration requirements, security considerations, implementation constraints, and success criteria. Translate discovery findings into a clear technical solution strategy.
• Deliver compelling, value-based product demonstrations tailored to each customer's technical and business objectives.
• Design and guide technical evaluations, proof of concepts (PoCs), and pilot programs that validate AlertMedia's value within enterprise environments.
• Become a subject matter expert across the AlertMedia platform and its technical capabilities.
• Design solution approaches that demonstrate how AlertMedia integrates into existing enterprise technology ecosystems. Confidently discuss APIs, webhooks, authentication, data flows, integration patterns, and implementation considerations with both technical and business stakeholders.
• Identify potential technical risks early and proactively develop solutions that remove obstacles to adoption.
• Own the technical response for RFPs, RFIs, security questionnaires, compliance discussions, and technical documentation.
• Clearly communicate complex technical concepts to both executive and technical stakeholders, adapting your approach to different audiences.
• Document technical best practices and continuously improve presales processes to deliver an exceptional customer experience.
• Partner closely with Product, Engineering, Customer Success, and Marketing to communicate customer feedback, competitive insights, and product enhancement opportunities.
• Stay current on industry trends, enterprise technology, and AlertMedia's evolving platform capabilities.

What you bring to the role

• 5+ years of Solutions Engineering, Sales Engineering, or Pre-Sales Engineering experience supporting enterprise SaaS customers.
• Experience partnering with Enterprise Account Executives on complex, multi-stakeholder sales cycles.
• Strong consultative problem-solving skills with the ability to translate business challenges into technical solutions.
• Experience leading technical discovery, solution design, demonstrations, proof of concepts, and technical evaluations.
• Strong technical fluency with REST APIs, HTTP methods, JSON, webhooks, authentication protocols (SSO, SAML, OAuth), cloud applications, enterprise integrations, and modern SaaS architecture.
• Experience responding to RFPs, security reviews, and technical due diligence for enterprise customers.
• Experience leveraging AI tools to improve productivity, accelerate technical research, create customer-facing deliverables, or streamline presales workflows while maintaining accuracy and sound judgment.
• Ability to communicate technical concepts effectively to developers, architects, administrators, business users, and executive stakeholders.
• Excellent presentation and storytelling skills with the ability to deliver compelling value-based demonstrations.
• Strong project management and organizational skills, with the ability to manage multiple opportunities simultaneously.
• Highly collaborative with a customer-first mindset and a passion for delivering exceptional customer experiences.
• Self-motivated, adaptable, and comfortable thriving in a fast-paced, high-growth environment.
• Excellent analytical skills, attention to detail, and written and verbal communication skills.

Preferred technical qualifications

• Experience using API testing tools such as Postman or similar to validate integrations, troubleshoot API interactions, or support customer technical evaluations.
• Experience reading and interpreting technical documentation and specifications to support customer integrations and technical discussions.
• Basic scripting experience (JavaScript, Python, PowerShell, or similar) to automate repetitive tasks, validate integrations, or improve technical workflows is a plus.
• Familiarity with enterprise security concepts, compliance frameworks, and technical evaluation or procurement processes.