FinQueryAtlanta, GAServe as primary advocate for Managed Service Partners and Resellers. Drive onboarding, strategic relationship management, renewals, growth plans, feedback to product, and co-marketing to maximize engagement, retention, and channel expansion in a SaaS environment.
Partner Onboarding and Enablement: Work with channel, sales and technical teams to ensure a smooth transition for new Managed Service Partners and Resellers. Lead certifications, train partners and resellers on the FinQuery value proposition, and ensure they are equipped to support their end customers.
Strategic Relationship Management: Develop and maintain deep executive-level relationships within Managed Service Partners and Resellers, acting as the primary point of contact for the Partner Organization.
Proactive Communication and Documentation: Conduct regular partner business reviews (PBRs) and enablement meetings; utilize CRM to maintain an accurate record of Partner/Reseller growth metrics and action items.
Partner Retention and Loyalty: Monitor Partner/Reseller health metrics and engagement levels, taking corrective action to mitigate risks to the partnership and ensuring long-term program commitment.
Channel Growth: Identify opportunities for partners to expand their FinQuery practice, ensuring positive net revenue retention (NRR) through Partner- and Reseller-led service delivery.
Program Growth and Renewals: Manage the Partner and Reseller renewals process and program tiering, ensuring partners are meeting their contractual obligations while receiving the necessary support and pricing to remain competitive in the market.
Success Plans: Collaborate with Partners and Resellers to build Joint Business Plans, establishing critical growth milestones, shared business outcomes, and key performance indicators to aid the partner in achieving their practice goals.
Partner Advocacy and Issue Resolution: Act as an internal advocate to resolve technical or operational issues with a sense of urgency, ensuring they can maintain their service levels to end-users.
Partner Feedback Loop: Represent the voice of the Partner/Reseller to inform product and program roadmaps by collecting and analyzing feedback on channel-specific requirements and system improvements.
Channel Analytics: Utilize Partner and Reseller performance data and metrics to make informed decisions and provide actionable insights to help them scale their FinQuery practice.
Co-Marketing and Advocacy: Identify opportunities for Partners and Resellers to participate in joint marketing efforts, such as webinars, case studies, and partner spotlights.
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