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BloomerangBloomerangUnited States

Customer Support Specialist

Provides customer support for Bloomerang software through email, chat, and phone, resolving issues, assisting with implementations and training, and contributing to documentation, testing, and product feedback. Strong communication, troubleshooting, and customer service skills are required.

37k – 46k/yr
RemoteCustomer Support

About the role

Responsibilities

  • Provide customer service and day-to-day support through email, live chat, and phone.
  • Apply product knowledge and standard operating procedures to resolve customer issues.
  • Respond to questions and resolve issues through written, verbal, and electronic communication.
  • Manage approximately 25 customer interactions per day.
  • Assist customers with the Bloomerang software and ensure proper software utilization.
  • Conduct new customer implementations and training.
  • Develop and deliver training webinars for customers and internal employees.
  • Create help documents and videos.
  • Assist with software quality assurance and testing.
  • Provide software design and functionality feedback to the Product Development team.

Requirements

  • Ability to apply product knowledge, support procedures, and policies.
  • Problem-tracking skills to identify trends or patterns in client system problems.
  • Background in providing excellent customer service.
  • Strong written and verbal communication skills.
  • Ability to solve problems quickly.
  • Troubleshooting ability and comfort with computers and software technology.

Compensation and Benefits

  • Hourly rate: $18.00–$22.00 per hour.
  • May be eligible for a discretionary bonus.
  • Health, vision, and dental insurance options.
  • 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, and paid parental leave.
  • 401(k) match.
  • Company-provided equipment.

Skills

customer serviceTroubleshootingsoftware supportproblem trackingquality assurancesoftware testinglive chattechnical training

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