Content Moderator, Bilingual English/French

Responsibilities

• Work steadily and efficiently in a queue environment to read, assess, and apply applicable codes to user-generated content, including text, images, and videos.
• Regularly review performance feedback to minimize coding errors and meet or exceed performance metrics.
• Attend scheduled and as-needed one-on-one coaching calls.
• Work between 16 and 29 hours per week, based on content volume.
• Check in on days not scheduled to work as needed.
• Use Google applications—including Mail, Calendar, Meet, Sheets, and Docs—along with Slack and online forums to manage performance expectations independently.
• Provide quality assurance checks of teammates' and machine-moderated content.

Requirements

• Bachelor's degree or equivalent international credential, or 7+ years of professional content moderation experience.
• Professional working proficiency in English and professional-level proficiency in French, both written and spoken.
• At least 3 years of experience working in a fast-paced office environment.
• Must live in and have authorization to work in the United States and reside in Texas, Arkansas, Florida, Georgia, Illinois, North Carolina, or Ohio.
• Ability to read, comprehend, and assess content quickly and make immediate decisions.
• Comfort learning and using new web-based applications and tools.
• Ability to engage actively with team members in a remote environment.
• Commitment to owning job performance and meeting or exceeding performance benchmarks and metrics.
• Availability for a semi-flexible schedule of 16–29 hours per week, including four weekend hours between Saturday and Sunday.
• Computer with an up-to-date operating system, an up-to-date smartphone, strong reliable high-speed internet, and a functioning home office.

Compensation and Benefits

• Part-time hourly, work-from-home position.
• Initial four-week paid training program consisting of online modules and exams, virtual coaching calls, and live hands-on moderation hours.
• Semi-flexible schedule of 16 hours per week after initial training, with the opportunity to work additional hours based on content volume.